EcoStruxure IT incident
Setting up 2fa via Android app is not working. QR code scanning and "USE MY PHONE" options are both failing at the moment
Resolved after 15 hours 27 minutes, affecting EcoStruxure IT Mobile, on September 29, 2021.
We have released an update with the fix for setting up 2fa via QR code scanning. The version with the fix is 3.0.3b3083. This would be available in Google play-store in few hours.
Affected components
Update timeline
- investigating Sep 29, 2021, 03:12 PM UTC
We are currently investigating the issue. Users can still set up 2fa with SMS as a workaround.
- investigating Sep 29, 2021, 03:19 PM UTC
We are continuing to investigate this issue.
- investigating Sep 29, 2021, 11:29 PM UTC
We have released an update with the fix for setting up 2fa via QR code scanning. The version with the fix is 3.0.3b3083. This would be available in Google play-store in few hours.
- resolved Sep 30, 2021, 06:40 AM UTC
The new version 3.0.3b3083 available fixes the issue and is on the play store.
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