Resolved after 3 hours 50 minutes, affecting EcoStruxure IT Expert and EcoStruxure IT Advisor and 1 more, on October 13, 2021.
We have resolved the issue, and will continue our investigation of the root cause of the incident.
Affected components
Update timeline
- identified Oct 13, 2021, 10:32 AM UTC
We are currently experiencing a major outage in our data center. We are still receiving and storing data, but alarm, measurement and data processing is delayed. Web, mobile, and desktop applications are degraded or unavailable.
- identified Oct 13, 2021, 11:16 AM UTC
We have identified the problem that causes users to be unable to login to the EcoStruxure IT platform. A fix has been applied and we are currently working on bringing the platform online again. More information will follow.
- monitoring Oct 13, 2021, 12:59 PM UTC
The system is now back to normal operation, we are continuing to monitor the performance of the system.
- resolved Oct 13, 2021, 02:22 PM UTC
We have resolved the issue, and will continue our investigation of the root cause of the incident.
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