EcoStruxure IT incident

DirectConnect/SmartConnected Smart-UPS not sending in measurements or alarm data

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Resolved after 15 hours 22 minutes, affecting EcoStruxure IT Expert, on October 26, 2021.

investigating Oct 26, 2021, 08:31 PM UTC

The smart-connect team is still actively working to resolve the issue with the help of Microsoft Support.

Started
Oct 26, 2021, 02:03 PM UTC
Resolved
Oct 27, 2021, 05:25 AM UTC
Duration
15h 22m
Detected by Pingoru
Oct 26, 2021, 02:03 PM UTC

Affected components

EcoStruxure IT Expert

Update timeline

  1. investigating Oct 26, 2021, 02:03 PM UTC

    The direct connect/smart-connect team is currently investigating the issue.

  2. investigating Oct 26, 2021, 08:31 PM UTC

    The smart-connect team is still actively working to resolve the issue with the help of Microsoft Support.

  3. resolved Oct 27, 2021, 05:25 AM UTC

    The issue has been resolved.

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