EcoStruxure IT incident
Data Processing Delays for small partition of customers
Resolved after 2 hours 11 minutes, affecting EcoStruxure IT Expert and EcoStruxure Asset Advisor and 1 more, on March 20, 2022.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- identified Mar 20, 2022, 03:59 AM UTC
We have identified an issue with our data processing infrastructure affecting a limited group of customers and are working on a fix. The issue is causing alarms to be delayed. No data has been lost.
- identified Mar 20, 2022, 05:27 AM UTC
We have identified an issue with our data processing infrastructure and are working on a fix. The issue is causing inaccuracies in the data shown. Alarm and measurement processing is unaffected. No data has been lost.
- monitoring Mar 20, 2022, 05:58 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 20, 2022, 06:11 AM UTC
This incident has been resolved.
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