EcoStruxure IT incident

Data Processing Delays for small partition of customers

Minor Vendor's status page →

Resolved after 1 hour 40 minutes, affecting EcoStruxure IT Expert and EcoStruxure IT Advisor and 1 more, on July 29, 2022.

identified Jul 29, 2022, 02:39 PM UTC

We have identified an issue with our data processing infrastructure and are working on a fix. The issue is causing inaccuracies in the data shown. Alarm and measurement processing is unaffected. No data has been lost.

Started
Jul 29, 2022, 02:39 PM UTC
Resolved
Jul 29, 2022, 04:20 PM UTC
Duration
1h 40m
Detected by Pingoru
Jul 29, 2022, 02:39 PM UTC

Affected components

EcoStruxure IT ExpertEcoStruxure IT AdvisorEcoStruxure IT Mobile

Update timeline

  1. identified Jul 29, 2022, 02:39 PM UTC

    We have identified an issue with our data processing infrastructure and are working on a fix. The issue is causing inaccuracies in the data shown. Alarm and measurement processing is unaffected. No data has been lost.

  2. resolved Jul 29, 2022, 04:20 PM UTC

    This incident has been resolved.

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