EcoStruxure IT incident

Push notifications processing delays

Resolved after 16 hours 20 minutes, affecting EcoStruxure Asset Advisor, on August 3, 2022.

identified Aug 03, 2022, 02:17 PM UTC

We have identified an issue with our mobile app notifications and are working on a fix. The issue is causing notifications for customers using EcoStruxure asset Advisor to being processed right now

Started
Aug 03, 2022, 01:56 PM UTC
Resolved
Aug 04, 2022, 06:17 AM UTC
Duration
16h 20m
Detected by Pingoru
Aug 03, 2022, 01:56 PM UTC

Affected components

EcoStruxure Asset Advisor

Update timeline

  1. investigating Aug 03, 2022, 01:56 PM UTC

    We have identified an issue with our mobile app push notifications and are working on a fix. The issue is causing push notifications on mobile to be delayed.

  2. identified Aug 03, 2022, 02:17 PM UTC

    We have identified an issue with our mobile app notifications and are working on a fix. The issue is causing notifications for customers using EcoStruxure asset Advisor to being processed right now

  3. resolved Aug 04, 2022, 06:17 AM UTC

    This incident has been resolved.

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