Resolved after 41 minutes, affecting EcoStruxure IT Expert and EcoStruxure IT Advisor and 1 more, on October 30, 2023.
A fix is available and we are monitoring the platform
Affected components
EcoStruxure IT ExpertEcoStruxure IT AdvisorEcoStruxure Asset AdvisorEcoStruxure IT MobileEcoStruxure IT Community
Update timeline
- investigating Oct 30, 2023, 08:18 PM UTC
We have identified an issue with an external service provider, that prevent you from logging into EcoStruxure IT Expert, IT Advisor (hosted), and Asset Advisor. Our platform engineering team is fully engaged with our external provider and working on possible remediations. Backend processing of alarms etc. is unaffected.
- monitoring Oct 30, 2023, 08:25 PM UTC
A fix is available and we are monitoring the platform
- resolved Oct 31, 2023, 06:15 AM UTC
This incident has been resolved.
Your product runs on more than EcoStruxure IT
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services