EcoStruxure IT incident
Android - Multi-factor authentication push notifications outage
Resolved after 10 hours 38 minutes, affecting EcoStruxure IT Mobile, on November 6, 2023.
We have released a new version 4.1.8 with the fix for the 2FA push notifications. The fixed should be available on the playstores in a couple of hours.
Affected components
Update timeline
- investigating Nov 06, 2023, 10:01 AM UTC
We are currently investigating this issue.
- investigating Nov 06, 2023, 10:04 AM UTC
We are currently investigating the issue. For users who have configured their app for 2FA, please use one time code found in the app in the main menu -> Authentication, and via the Authenticator in the login view.
- identified Nov 06, 2023, 08:25 PM UTC
We have identified the issue and working on releasing a new version soon.
- resolved Nov 06, 2023, 08:39 PM UTC
We have released a new version 4.1.8 with the fix for the 2FA push notifications. The fixed should be available on the playstores in a couple of hours.
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