EcoStruxure IT incident

Incidents/Tickets not loading in Ecostruxure IT mobile app. This affects customers with EcoStruxure Asset Advisor subscription only.

Resolved after 11 hours 25 minutes, affecting EcoStruxure Asset Advisor and EcoStruxure IT Mobile, on March 5, 2024.

monitoring Mar 05, 2024, 05:01 PM UTC

We are monitoring the performance/ results.

Started
Mar 05, 2024, 07:25 AM UTC
Resolved
Mar 05, 2024, 06:51 PM UTC
Duration
11h 25m
Detected by Pingoru
Mar 05, 2024, 07:25 AM UTC

Affected components

EcoStruxure Asset AdvisorEcoStruxure IT Mobile

Update timeline

  1. investigating Mar 05, 2024, 07:25 AM UTC

    We are currently investigating the issue.

  2. investigating Mar 05, 2024, 11:21 AM UTC

    Incidents/Tickets are loading currently, but you might experience loading issues intermittently. We are continuing to work on this.

  3. monitoring Mar 05, 2024, 05:01 PM UTC

    We are monitoring the performance/ results.

  4. resolved Mar 05, 2024, 06:51 PM UTC

    Tickets are loading fine in the mobile app. This incident has been resolved.

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