Resolved after 9 days 22 hours, affecting EcoStruxure IT Expert, on May 3, 2024.
We have identified the issue affecting location modelling and a fix has been rolled out. Any location setting changed from now on should reflect correctly in the device settings view as well. We are also working on a fix to sync any location updates missing from the device settings view.
Affected components
Update timeline
- monitoring May 03, 2024, 09:46 AM UTC
We are currently experiencing a an issue in IT Expert impacting the location setting. As a user of IT Expert you can change locations in the Modeling context in ITE, but the change won't be reflected in the Devices menu. We are working on a solution.
- monitoring May 03, 2024, 10:41 AM UTC
We have identified the issue affecting location modelling and a fix has been rolled out. Any location setting changed from now on should reflect correctly in the device settings view as well. We are also working on a fix to sync any location updates missing from the device settings view.
- resolved May 13, 2024, 08:01 AM UTC
This incident has been resolved.
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