EcoStruxure IT incident
Devices not showing in ITE UI but shows up fine on Gateway for some customers
Resolved after 1 day 10 hours, affecting EcoStruxure IT Expert, on August 2, 2024.
We are continuing to monitor for any further issues.
Affected components
Update timeline
- investigating Aug 02, 2024, 07:37 AM UTC
We are currently investigating this issue.
- investigating Aug 02, 2024, 08:05 AM UTC
Sensors data processing is working fine. It is the issue with displaying the some devices on the device inventory for some customers
- investigating Aug 02, 2024, 10:15 AM UTC
The alarms for the devices that are not showing up in the ITE UI are not getting processed at the moment.
- identified Aug 02, 2024, 01:21 PM UTC
We are currently investigating a potential issue that may be causing the problem with displaying the gateway discovered devices on ITE UI. We are actively working to resolve this.
- monitoring Aug 02, 2024, 07:33 PM UTC
A fix has been deployed and the data for the affected customers have been restored. We are monitoring the situation.
- monitoring Aug 03, 2024, 05:42 PM UTC
We are continuing to monitor for any further issues.
- resolved Aug 03, 2024, 06:32 PM UTC
This incident has been resolved.
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