EcoStruxure IT incident

Unable to receive data

Major Resolved View vendor source →

EcoStruxure IT experienced a major incident on April 8, 2026 affecting EcoStruxure IT Expert and EcoStruxure Asset Advisor and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.

Started
Apr 08, 2026, 10:15 AM UTC
Resolved
Apr 08, 2026, 10:15 AM UTC
Duration
—
Detected by Pingoru
Apr 08, 2026, 10:15 AM UTC

Affected components

EcoStruxure IT ExpertEcoStruxure Asset AdvisorEcoStruxure IT Mobile

Update timeline

  1. identified Apr 08, 2026, 07:55 AM UTC

    We are experiencing an issue with our data processing which prevents us from receiving alarms, measurements and other data from EcoStruxure IT Gateways. We are working on a fix.

  2. monitoring Apr 08, 2026, 09:17 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 08, 2026, 10:15 AM UTC

    This incident has been resolved. Due to a data migration effort, 1 hour and 51 minutes of data are missing from EcoStruxure IT Expert and EcoStruxure Asset Advisor.