Eagle Eye Solutions Outage History

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Eagle Eye Solutions had 25 outages in the last 2 years totaling 378h 10m of downtime — averaging 1 incident per month.

There were 25 Eagle Eye Solutions outages since November 3, 2025 totaling 378h 10m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.eagleeye.com

Minor October 20, 2026

[European Region 1] Incident in App Manager Production UK

Detected by Pingoru
Oct 20, 2026, 09:53 AM UTC
Resolved
Oct 20, 2026, 12:11 PM UTC
Duration
2h 17m
Affected: Eagle Eye European Region App Manager
Timeline · 4 updates
  1. identified Oct 20, 2026, 09:53 AM UTC

    Status: Identified We have identified the cause of the problem and are working on a solution. The current status can be seen on our status page https://status.eagleeye.com/. Affected components Eagle Eye European Region App Manager (Full outage)

  2. identified Oct 20, 2026, 11:18 AM UTC

    Status: Identified We have identified the cause of the problem and are working on a solution. The current status can be seen on our status page https://status.eagleeye.com/. Affected components Eagle Eye European Region App Manager (Full outage)

  3. monitoring Oct 20, 2026, 12:10 PM UTC

    Status: Monitoring This is an update regarding the incident. Our technical team has successfully addressed the issue and is actively monitoring the system to ensure stability. The current status can be seen on our status page https://status.eagleeye.com/. Affected components Eagle Eye European Region App Manager (Full outage)

  4. resolved Oct 20, 2026, 12:11 PM UTC

    Status: Resolved We are pleased to inform you that the incident has been resolved. Our team has identified and addressed the issue, and all systems are now functioning normally. We apologise for any disruption this may have caused. If you continue to experience any issues, please contact [email protected]. Affected components Eagle Eye European Region App Manager (Operational)

Read the full incident report →

Minor October 20, 2026

[Sandbox] Sandbox Incident

Detected by Pingoru
Oct 20, 2026, 06:32 AM UTC
Resolved
Oct 20, 2026, 12:10 PM UTC
Duration
5h 38m
Affected: Eagle Eye Sandbox AIR Wallet Services APIEagle Eye Sandbox Event NotificationsEagle Eye Sandbox AIR DashboardEagle Eye Sandbox AIR Point of Sale APIEagle Eye Sandbox AIR Resources API
Timeline · 4 updates
  1. investigating Oct 20, 2026, 06:32 AM UTC

    Status: Investigating We are currently experiencing an incident. Our team is aware of the issue and is working diligently to resolve it. Please see our status page at https://status.eagleeye.com/ we shall post updates as soon as more information is available. Affected components Eagle Eye Sandbox AIR Dashboard (Full outage) Eagle Eye Sandbox Event Notifications (Degraded performance) Eagle Eye Sandbox AIR Point of Sale API (Degraded performance) Eagle Eye Sandbox AIR Wallet Services API (Degraded performance) Eagle Eye Sandbox AIR Resources API (Degraded performance)

  2. identified Oct 20, 2026, 06:41 AM UTC

    Status: Identified We have identified the cause of the problem and are working on a solution. The current status can be seen on our status page https://status.eagleeye.com/. Affected components Eagle Eye Sandbox Event Notifications (Degraded performance) Eagle Eye Sandbox AIR Point of Sale API (Degraded performance) Eagle Eye Sandbox AIR Wallet Services API (Degraded performance) Eagle Eye Sandbox AIR Resources API (Degraded performance) Eagle Eye Sandbox AIR Dashboard (Full outage)

  3. monitoring Oct 20, 2026, 11:50 AM UTC

    Status: Monitoring This is an update regarding the incident. Our technical team has successfully addressed the issue and is actively monitoring the system to ensure stability. Affected components Eagle Eye Sandbox AIR Point of Sale API (Operational) Eagle Eye Sandbox AIR Wallet Services API (Operational) Eagle Eye Sandbox AIR Resources API (Operational) Eagle Eye Sandbox AIR Dashboard (Operational) Eagle Eye Sandbox Event Notifications (Operational)

  4. resolved Oct 20, 2026, 12:10 PM UTC

    Status: Resolved We are pleased to inform you that the incident has been resolved. Our team has identified and addressed the issue, and all systems are now functioning normally. We apologise for any disruption this may have caused. If you continue to experience any issues, please contact [email protected]. Affected components Eagle Eye Sandbox AIR Point of Sale API (Operational) Eagle Eye Sandbox AIR Wallet Services API (Operational) Eagle Eye Sandbox AIR Resources API (Operational) Eagle Eye Sandbox AIR Dashboard (Operational) Eagle Eye Sandbox Event Notifications (Operational)

Read the full incident report →

Minor October 20, 2026

[European Region 1] Incident in AIR Production UK

Detected by Pingoru
Oct 20, 2026, 06:31 AM UTC
Resolved
Oct 20, 2026, 12:10 PM UTC
Duration
5h 38m
Affected: Eagle Eye European Region AIR DashboardEagle Eye European Region App ManagerEagle Eye European Region PortalsEagle Eye European Region AIR Point of Sale APIEagle Eye European Region AIR Wallet Services APIEagle Eye European Region AIR Resources APIEagle Eye European Region Events Notification
Timeline · 12 updates

Read the full incident report →

Minor October 20, 2026

[Sandbox] We are currently investigating an issue which has resulted in a reduction of service performance.

Detected by Pingoru
Oct 20, 2026, 06:20 AM UTC
Resolved
Oct 20, 2026, 12:10 PM UTC
Duration
5h 49m
Timeline · 2 updates
  1. investigating Oct 20, 2026, 06:20 AM UTC

    Status: Investigating We are currently investigating

  2. resolved Oct 20, 2026, 12:10 PM UTC

    Status: Resolved We are pleased to inform you that the incident has been resolved. Our team has identified and addressed the issue, and all systems are now functioning normally. We apologise for any disruption this may have caused. If you continue to experience any issues, please contact [email protected].

Read the full incident report →

Minor October 8, 2026

[North America Region 2] Prod US2 Resources API Unhealthy

Detected by Pingoru
Oct 08, 2026, 04:21 AM UTC
Resolved
Oct 08, 2026, 04:33 AM UTC
Duration
12m
Affected: Eagle Eye North America Region 2 AIR Resources API
Timeline · 2 updates
  1. investigating Oct 08, 2026, 04:21 AM UTC

    Status: Investigating We are currently experiencing an incident. Our team is aware of the issue and is working diligently to resolve it. Please see our status page at https://status.eagleeye.com/ we shall post updates as soon as more information is available. Affected components Eagle Eye North America Region 2 AIR Resources API (Degraded performance)

  2. resolved Oct 08, 2026, 04:33 AM UTC

    Status: Resolved We are pleased to inform you that the incident has been resolved. Our team has identified and addressed the issue, and all systems are now functioning normally. We apologise for any disruption this may have caused. If you continue to experience any issues, please contact [email protected]. Affected components Eagle Eye North America Region 2 AIR Resources API (Operational)

Read the full incident report →

Minor September 21, 2026

[APAC Region] Dashboard reporting data experiencing delays

Detected by Pingoru
Sep 21, 2026, 10:16 AM UTC
Resolved
Sep 21, 2026, 02:59 PM UTC
Duration
4h 43m
Affected: Eagle Eye APAC AIR Dashboard
Timeline · 2 updates
  1. identified Sep 21, 2026, 10:16 AM UTC

    Status: Identified We have identified the cause of the problem and are working on a solution. The current status can be seen on our status page https://status.eagleeye.com/. Affected components Eagle Eye APAC AIR Dashboard (Degraded performance)

  2. resolved Sep 21, 2026, 02:59 PM UTC

    Status: Resolved We are pleased to inform you that the incident has been resolved. Our team has identified and addressed the issue, and all systems are now functioning normally. We apologise for any disruption this may have caused. If you continue to experience any issues, please contact [email protected]. Affected components Eagle Eye APAC AIR Dashboard (Operational)

Read the full incident report →

Minor September 21, 2026

[European Region 1] Dashboard reporting data experiencing delays

Detected by Pingoru
Sep 21, 2026, 10:16 AM UTC
Resolved
Sep 21, 2026, 02:59 PM UTC
Duration
4h 43m
Affected: Eagle Eye European Region AIR Dashboard
Timeline · 2 updates
  1. identified Sep 21, 2026, 10:16 AM UTC

    Status: Identified We have identified the cause of the problem and are working on a solution. The current status can be seen on our status page https://status.eagleeye.com/. Affected components Eagle Eye European Region AIR Dashboard (Degraded performance)

  2. resolved Sep 21, 2026, 02:59 PM UTC

    Status: Resolved We are pleased to inform you that the incident has been resolved. Our team has identified and addressed the issue, and all systems are now functioning normally. We apologise for any disruption this may have caused. If you continue to experience any issues, please contact [email protected]. Affected components Eagle Eye European Region AIR Dashboard (Operational)

Read the full incident report →

Minor September 21, 2026

[European Region 2] Dashboard reporting data experiencing delays

Detected by Pingoru
Sep 21, 2026, 10:16 AM UTC
Resolved
Sep 21, 2026, 02:59 PM UTC
Duration
4h 43m
Affected: Eagle Eye European Region 2 AIR Dashboard
Timeline · 2 updates
  1. identified Sep 21, 2026, 10:16 AM UTC

    Status: Identified We have identified the cause of the problem and are working on a solution. The current status can be seen on our status page https://status.eagleeye.com/. Affected components Eagle Eye European Region 2 AIR Dashboard (Degraded performance)

  2. resolved Sep 21, 2026, 02:59 PM UTC

    Status: Resolved We are pleased to inform you that the incident has been resolved. Our team has identified and addressed the issue, and all systems are now functioning normally. We apologise for any disruption this may have caused. If you continue to experience any issues, please contact [email protected]. Affected components Eagle Eye European Region 2 AIR Dashboard (Operational)

Read the full incident report →

Minor September 21, 2026

[North America Region 1] Dashboard reporting data experiencing delays

Detected by Pingoru
Sep 21, 2026, 10:16 AM UTC
Resolved
Sep 21, 2026, 02:59 PM UTC
Duration
4h 43m
Affected: Eagle Eye North America Region 1 AIR Dashboard
Timeline · 2 updates
  1. identified Sep 21, 2026, 10:16 AM UTC

    Status: Identified We have identified the cause of the problem and are working on a solution. The current status can be seen on our status page https://status.eagleeye.com/. Affected components Eagle Eye North America Region 1 AIR Dashboard (Degraded performance)

  2. resolved Sep 21, 2026, 02:59 PM UTC

    Status: Resolved We are pleased to inform you that the incident has been resolved. Our team has identified and addressed the issue, and all systems are now functioning normally. We apologise for any disruption this may have caused. If you continue to experience any issues, please contact [email protected]. Affected components Eagle Eye North America Region 1 AIR Dashboard (Operational)

Read the full incident report →

Minor September 21, 2026

[North America Region 2] Dashboard reporting data experiencing delays

Detected by Pingoru
Sep 21, 2026, 10:16 AM UTC
Resolved
Sep 21, 2026, 02:59 PM UTC
Duration
4h 43m
Affected: Eagle Eye North America Region 2 AIR Dashboard
Timeline · 2 updates
  1. identified Sep 21, 2026, 10:16 AM UTC

    Status: Identified We have identified the cause of the problem and are working on a solution. The current status can be seen on our status page https://status.eagleeye.com/. Affected components Eagle Eye North America Region 2 AIR Dashboard (Degraded performance)

  2. resolved Sep 21, 2026, 02:59 PM UTC

    Status: Resolved We are pleased to inform you that the incident has been resolved. Our team has identified and addressed the issue, and all systems are now functioning normally. We apologise for any disruption this may have caused. If you continue to experience any issues, please contact [email protected]. Affected components Eagle Eye North America Region 2 AIR Dashboard (Operational)

Read the full incident report →

Minor September 19, 2026

[APAC Region] We are currently investigating an issue which has resulted in a reduction of service performance.

Detected by Pingoru
Sep 19, 2026, 10:40 PM UTC
Resolved
Sep 20, 2026, 11:22 PM UTC
Duration
1d
Timeline · 3 updates
  1. investigating Sep 19, 2026, 10:40 PM UTC

    Status: Investigating We are currently investigating

  2. identified Sep 20, 2026, 02:48 AM UTC

    Status: Identified We have identified the cause of the problem and are working on a solution. Customers may intermittently observe increased rates of HTTP 503 errors and elevated latency for Eagle Eye services when using persistent or long-lived connections. Mitigation work is currently underway by our engineering team. We do not have an ETA for mitigation at this time. The current status can be seen on our status page https://status.eagleeye.com/.

  3. resolved Sep 20, 2026, 11:22 PM UTC

    Status: Resolved Service now back to expected performance

Read the full incident report →

Minor September 19, 2026

[Eagle Eye UAT LCL-A] We are currently investigating an issue which has resulted in a reduction of service performance.

Detected by Pingoru
Sep 19, 2026, 10:40 PM UTC
Resolved
Sep 20, 2026, 11:22 PM UTC
Duration
1d
Timeline · 3 updates
  1. investigating Sep 19, 2026, 10:40 PM UTC

    Status: Investigating We are currently investigating

  2. identified Sep 20, 2026, 02:48 AM UTC

    Status: Identified We have identified the cause of the problem and are working on a solution. Customers may intermittently observe increased rates of HTTP 503 errors and elevated latency for Eagle Eye services when using persistent or long-lived connections. Mitigation work is currently underway by our engineering team. We do not have an ETA for mitigation at this time. The current status can be seen on our status page https://status.eagleeye.com/.

  3. resolved Sep 20, 2026, 11:22 PM UTC

    Status: Resolved Service now back to expected performance

Read the full incident report →

Minor September 19, 2026

[European Region 1] We are currently investigating an issue which has resulted in a reduction of service performance.

Detected by Pingoru
Sep 19, 2026, 10:40 PM UTC
Resolved
Sep 20, 2026, 11:22 PM UTC
Duration
1d
Timeline · 3 updates
  1. investigating Sep 19, 2026, 10:40 PM UTC

    Status: Investigating We are currently investigating

  2. identified Sep 20, 2026, 02:48 AM UTC

    Status: Identified We have identified the cause of the problem and are working on a solution. Customers may intermittently observe increased rates of HTTP 503 errors and elevated latency for Eagle Eye services when using persistent or long-lived connections. Mitigation work is currently underway by our engineering team. We do not have an ETA for mitigation at this time. The current status can be seen on our status page https://status.eagleeye.com/.

  3. resolved Sep 20, 2026, 11:22 PM UTC

    Status: Resolved Service now back to expected performance

Read the full incident report →

Minor September 19, 2026

[European Region 2] We are currently investigating an issue which has resulted in a reduction of service performance.

Detected by Pingoru
Sep 19, 2026, 10:40 PM UTC
Resolved
Sep 20, 2026, 11:22 PM UTC
Duration
1d
Timeline · 3 updates
  1. investigating Sep 19, 2026, 10:40 PM UTC

    Status: Investigating We are currently investigating

  2. identified Sep 20, 2026, 02:48 AM UTC

    Status: Identified We have identified the cause of the problem and are working on a solution. Customers may intermittently observe increased rates of HTTP 503 errors and elevated latency for Eagle Eye services when using persistent or long-lived connections. Mitigation work is currently underway by our engineering team. We do not have an ETA for mitigation at this time. The current status can be seen on our status page https://status.eagleeye.com/.

  3. resolved Sep 20, 2026, 11:22 PM UTC

    Status: Resolved Service now back to expected performance

Read the full incident report →

Minor September 19, 2026

[North America Region 2] We are currently investigating an issue which has resulted in a reduction of service performance.

Detected by Pingoru
Sep 19, 2026, 10:40 PM UTC
Resolved
Sep 20, 2026, 11:22 PM UTC
Duration
1d
Timeline · 3 updates
  1. investigating Sep 19, 2026, 10:40 PM UTC

    Status: Investigating We are currently investigating

  2. identified Sep 20, 2026, 02:48 AM UTC

    Status: Identified We have identified the cause of the problem and are working on a solution. Customers may intermittently observe increased rates of HTTP 503 errors and elevated latency for Eagle Eye services when using persistent or long-lived connections. Mitigation work is currently underway by our engineering team. We do not have an ETA for mitigation at this time. The current status can be seen on our status page https://status.eagleeye.com/.

  3. resolved Sep 20, 2026, 11:22 PM UTC

    Status: Resolved Service now back to expected performance

Read the full incident report →

Minor September 2, 2026

[APAC Region] AIR AU Events

Detected by Pingoru
Sep 02, 2026, 06:27 AM UTC
Resolved
Sep 02, 2026, 07:38 AM UTC
Duration
1h 10m
Affected: Eagle Eye APAC Event Notificaitons
Timeline · 4 updates
  1. investigating Sep 02, 2026, 06:27 AM UTC

    Status: Investigating We are currently experiencing an incident. Our team is aware of the issue and is working diligently to resolve it. Please see our status page at https://status.eagleeye.com/ we shall post updates as soon as more information is available. Affected components Eagle Eye APAC Event Notificaitons (Degraded performance)

  2. identified Sep 02, 2026, 07:10 AM UTC

    Status: Identified We have identified the cause of the problem and are working on a solution. We have determined that the impact of this incident was isolated to a single client. The current status can be seen on our status page https://status.eagleeye.com/. Affected components Eagle Eye APAC Event Notificaitons (Degraded performance)

  3. monitoring Sep 02, 2026, 07:33 AM UTC

    Status: Monitoring This is an update regarding the incident. Our technical team has successfully addressed the issue and is actively monitoring the system to ensure stability. The current status can be seen on our status page https://status.eagleeye.com/. Affected components Eagle Eye APAC Event Notificaitons (Degraded performance)

  4. resolved Sep 02, 2026, 07:38 AM UTC

    Status: Resolved We are pleased to inform you that the incident has been resolved. Our team has identified and addressed the issue, and all systems are now functioning normally. We apologise for any disruption this may have caused. If you continue to experience any issues, please contact [email protected]. Affected components Eagle Eye APAC Event Notificaitons (Operational)

Read the full incident report →

Minor June 15, 2026

[European Region 1] Error showing on Recipients in the AIR Dashboard

Detected by Pingoru
Jun 15, 2026, 06:00 AM UTC
Resolved
Jun 15, 2026, 07:34 AM UTC
Duration
1h 34m
Affected: Eagle Eye European Region AIR Dashboard
Timeline · 3 updates
  1. investigating Jun 15, 2026, 06:00 AM UTC

    Status: Investigating We are currently experiencing an incident. Our team is aware of the issue and is working diligently to resolve it. Please see our status page at https://status.eagleeye.com/ we shall post updates as soon as more information is available. Affected components Eagle Eye European Region AIR Dashboard (Degraded performance)

  2. monitoring Jun 15, 2026, 06:29 AM UTC

    Status: Monitoring This is an update regarding the incident. Our technical team has successfully addressed the issue and is actively monitoring the system to ensure stability. The current status can be seen on our status page https://status.eagleeye.com/. Affected components Eagle Eye European Region AIR Dashboard (Operational)

  3. resolved Jun 15, 2026, 07:34 AM UTC

    Status: Resolved This is an update regarding the incident. Our technical team has successfully addressed the issue and is actively monitoring the system to ensure stability. The current status can be seen on our status page https://status.eagleeye.com/. Affected components Eagle Eye European Region AIR Dashboard (Operational)

Read the full incident report →

Minor May 29, 2026

[APAC Region] Prod AU Dashboard Unavailable

Detected by Pingoru
May 29, 2026, 04:47 AM UTC
Resolved
May 29, 2026, 05:13 AM UTC
Duration
25m
Affected: Eagle Eye APAC AIR Dashboard
Timeline · 3 updates
  1. investigating May 29, 2026, 04:47 AM UTC

    Status: Investigating We are currently experiencing an incident. Our team is aware of the issue and is working diligently to resolve it. Please see our status page at https://status.eagleeye.com/ we shall post updates as soon as more information is available. Affected components Eagle Eye APAC AIR Dashboard (Full outage)

  2. monitoring May 29, 2026, 04:59 AM UTC

    Status: Monitoring This is an update regarding the incident. Our technical team has successfully addressed the issue and is actively monitoring the system to ensure stability. The current status can be seen on our status page https://status.eagleeye.com/. Affected components Eagle Eye APAC AIR Dashboard (Operational)

  3. resolved May 29, 2026, 05:13 AM UTC

    Status: Resolved We are pleased to inform you that the incident has been resolved. Our team has identified and addressed the issue, and all systems are now functioning normally. We apologise for any disruption this may have caused. If you continue to experience any issues, please contact [email protected]. Affected components Eagle Eye APAC AIR Dashboard (Operational)

Read the full incident report →

Minor April 29, 2026

[APAC Region] Prod AU - 403 You don't have permission to access this resource.

Detected by Pingoru
Apr 29, 2026, 11:18 PM UTC
Resolved
Apr 30, 2026, 12:39 AM UTC
Duration
1h 20m
Affected: Eagle Eye APAC Region AIR Point of Sale API
Timeline · 5 updates
  1. investigating Apr 29, 2026, 11:18 PM UTC

    Status: Investigating We are currently experiencing an incident. Our team is aware of the issue and is working diligently to resolve it. Please see our status page at https://status.eagleeye.com/ we shall post updates as soon as more information is available. Affected components Eagle Eye APAC Region AIR Point of Sale API (Degraded performance)

  2. identified Apr 30, 2026, 12:21 AM UTC

    Status: Identified We have identified the cause of the problem and are working on a solution. The current status can be seen on our status page https://status.eagleeye.com/. Affected components Eagle Eye APAC Region AIR Point of Sale API (Degraded performance)

  3. monitoring Apr 30, 2026, 12:23 AM UTC

    Status: Monitoring This is an update regarding the incident. Our technical team has successfully addressed the issue and is actively monitoring the system to ensure stability. The current status can be seen on our status page https://status.eagleeye.com/. Affected components Eagle Eye APAC Region AIR Point of Sale API (Degraded performance)

  4. monitoring Apr 30, 2026, 12:38 AM UTC

    Status: Monitoring This is an update regarding the incident. Our technical team has successfully addressed the issue and is actively monitoring the system to ensure stability. The current status can be seen on our status page https://status.eagleeye.com/. Affected components Eagle Eye APAC Region AIR Point of Sale API (Operational)

  5. resolved Apr 30, 2026, 12:39 AM UTC

    Status: Resolved We are pleased to inform you that the incident has been resolved. Our team has identified and addressed the issue, and all systems are now functioning normally. We apologise for any disruption this may have caused. If you continue to experience any issues, please contact [email protected]. Affected components Eagle Eye APAC Region AIR Point of Sale API (Operational)

Read the full incident report →