Eagle Eye Solutions Outage History

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Pingoru has recorded 54 incidents for Eagle Eye Solutions: 54 in the last 12 months and 21 in the last 90 days.

Source: status.eagleeye.com

54incidents recorded
54last 12 months
21last 90 days
17 hourstypical duration
Incidents per month
01020AprMayJunJulAugSepOct6
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct13%
Pingoru began tracking Eagle Eye Solutions in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 2026827 of 720 (4%)
May 20266237 of 744 (32%)
June 2026612 of 720 (2%)
July 202649 of 744 (1%)
August 202600 of 744 (0%)
September 20261441 of 720 (6%)
October 2026667 of 508 (13%)

Incidents, newest first

Minor October 20, 2026 [European Region 1] Incident in App Manager Production UK 2h 17m Eagle Eye European Region App Manager

Started Oct 20, 2026, 09:53 AM UTC· resolved Oct 20, 2026, 12:11 PM UTC

  1. identified Oct 20, 2026, 09:53 AM UTC

    We have identified the cause of the problem and are working on a solution. The current status can be seen on our status page https://status.eagleeye.com/.

  2. identified Oct 20, 2026, 11:18 AM UTC

    We have identified the cause of the problem and are working on a solution. The current status can be seen on our status page https://status.eagleeye.com/.

  3. monitoring Oct 20, 2026, 12:10 PM UTC

    This is an update regarding the incident. Our technical team has successfully addressed the issue and is actively monitoring the system to ensure stability. The current status can be seen on our status page https://status.eagleeye.com/.

  4. resolved Oct 20, 2026, 12:11 PM UTC

    We are pleased to inform you that the incident has been resolved. Our team has identified and addressed the issue, and all systems are now functioning normally. We apologise for any disruption this may have caused. If you continue to experience any issues, please contact [email protected].

Read the full incident report →

Minor October 20, 2026 [Sandbox] Sandbox Incident 5h 38m Eagle Eye Sandbox AIR Wallet Services API, Eagle Eye Sandbox Event Notifications, Eagle Eye Sandbox AIR Dashboard, Eagle Eye Sandbox AIR Point of Sale API and 1 more

Started Oct 20, 2026, 06:32 AM UTC· resolved Oct 20, 2026, 12:10 PM UTC

  1. investigating Oct 20, 2026, 06:32 AM UTC

    We are currently experiencing an incident. Our team is aware of the issue and is working diligently to resolve it. Please see our status page at https://status.eagleeye.com/ we shall post updates as soon as more information is available.

  2. identified Oct 20, 2026, 06:41 AM UTC

    We have identified the cause of the problem and are working on a solution. The current status can be seen on our status page https://status.eagleeye.com/.

  3. monitoring Oct 20, 2026, 11:50 AM UTC

    This is an update regarding the incident. Our technical team has successfully addressed the issue and is actively monitoring the system to ensure stability.

  4. resolved Oct 20, 2026, 12:10 PM UTC

    We are pleased to inform you that the incident has been resolved. Our team has identified and addressed the issue, and all systems are now functioning normally. We apologise for any disruption this may have caused. If you continue to experience any issues, please contact [email protected].

Read the full incident report →

Minor October 20, 2026 [European Region 1] Incident in AIR Production UK 5h 38m Eagle Eye European Region AIR Dashboard, Eagle Eye European Region App Manager, Eagle Eye European Region Portals, Eagle Eye European Region AIR Point of Sale API and 3 more

Started Oct 20, 2026, 06:31 AM UTC· resolved Oct 20, 2026, 12:10 PM UTC

  1. investigating Oct 20, 2026, 06:31 AM UTC

    We are currently experiencing an incident. Our team is aware of the issue and is working diligently to resolve it. Please see our status page at https://status.eagleeye.com/ we shall post updates as soon as more information is available.

  2. identified Oct 20, 2026, 06:40 AM UTC

    We have identified the cause of the problem and are working on a solution. The current status can be seen on our status page https://status.eagleeye.com/.

  3. identified Oct 20, 2026, 06:50 AM UTC

    We have identified the cause of the problem and are working on a solution. The current status can be seen on our status page https://status.eagleeye.com/.

  4. identified Oct 20, 2026, 07:18 AM UTC

    We are continuing to work on the resolution to this issue.

  5. identified Oct 20, 2026, 07:40 AM UTC

    We are currently working on restoring services in this region.

  6. identified Oct 20, 2026, 08:01 AM UTC

    The AIR dashboard is now operational, and we are working on the additional services.

  7. identified Oct 20, 2026, 08:23 AM UTC

    We have identified the cause of the problem and are working on a solution. The current status can be seen on our status page https://status.eagleeye.com/.

  8. identified Oct 20, 2026, 08:26 AM UTC

    We are continuing to recover the impacted services.

  9. identified Oct 20, 2026, 08:32 AM UTC

    The Wallet and Resources endpoints are processing requests and we are monitoring these. We are continuing to resolve the issue on the POS API endpoint.

  10. monitoring Oct 20, 2026, 08:56 AM UTC

    This is an update regarding the incident. Our technical team has successfully addressed the issue and is actively monitoring the system to ensure stability. The current status can be seen on our status page https://status.eagleeye.com/.

  11. monitoring Oct 20, 2026, 12:09 PM UTC

    This is an update regarding the incident. Our technical team has successfully addressed the issue and is actively monitoring the system to ensure stability.

  12. resolved Oct 20, 2026, 12:10 PM UTC

    We are pleased to inform you that the incident has been resolved. Our team has identified and addressed the issue, and all systems are now functioning normally. We apologise for any disruption this may have caused. If you continue to experience any issues, please contact [email protected].

Read the full incident report →

Minor October 20, 2026 [Sandbox] We are currently investigating an issue which has resulted in a reduction of service performance. 5h 49m

Started Oct 20, 2026, 06:20 AM UTC· resolved Oct 20, 2026, 12:10 PM UTC

  1. investigating Oct 20, 2026, 06:20 AM UTC

    We are currently investigating

  2. resolved Oct 20, 2026, 12:10 PM UTC

    We are pleased to inform you that the incident has been resolved. Our team has identified and addressed the issue, and all systems are now functioning normally. We apologise for any disruption this may have caused. If you continue to experience any issues, please contact [email protected].

Read the full incident report →

Minor October 8, 2026 [North America Region 2] Prod US2 Resources API Unhealthy 12m Eagle Eye North America Region 2 AIR Resources API

Started Oct 08, 2026, 04:21 AM UTC· resolved Oct 08, 2026, 04:33 AM UTC

  1. investigating Oct 08, 2026, 04:21 AM UTC

    We are currently experiencing an incident. Our team is aware of the issue and is working diligently to resolve it. Please see our status page at https://status.eagleeye.com/ we shall post updates as soon as more information is available.

  2. resolved Oct 08, 2026, 04:33 AM UTC

    We are pleased to inform you that the incident has been resolved. Our team has identified and addressed the issue, and all systems are now functioning normally. We apologise for any disruption this may have caused. If you continue to experience any issues, please contact [email protected].

Read the full incident report →

Minor October 3, 2026 [North America Region 1] We are currently investigating an issue which has resulted in a reduction of service performance. 2d 12h

Started Oct 03, 2026, 01:02 AM UTC· resolved Oct 05, 2026, 01:52 PM UTC

  1. investigating Oct 03, 2026, 01:02 AM UTC

    We are currently investigating

  2. resolved Oct 05, 2026, 01:52 PM UTC

    Service now back to expected performance

Read the full incident report →

Minor September 21, 2026 [APAC Region] Dashboard reporting data experiencing delays 4h 43m Eagle Eye APAC AIR Dashboard

Started Sep 21, 2026, 10:16 AM UTC· resolved Sep 21, 2026, 02:59 PM UTC

  1. identified Sep 21, 2026, 10:16 AM UTC

    We have identified the cause of the problem and are working on a solution. The current status can be seen on our status page https://status.eagleeye.com/.

  2. resolved Sep 21, 2026, 02:59 PM UTC

    We are pleased to inform you that the incident has been resolved. Our team has identified and addressed the issue, and all systems are now functioning normally. We apologise for any disruption this may have caused. If you continue to experience any issues, please contact [email protected].

Read the full incident report →

Minor September 21, 2026 [European Region 1] Dashboard reporting data experiencing delays 4h 43m Eagle Eye European Region AIR Dashboard

Started Sep 21, 2026, 10:16 AM UTC· resolved Sep 21, 2026, 02:59 PM UTC

  1. identified Sep 21, 2026, 10:16 AM UTC

    We have identified the cause of the problem and are working on a solution. The current status can be seen on our status page https://status.eagleeye.com/.

  2. resolved Sep 21, 2026, 02:59 PM UTC

    We are pleased to inform you that the incident has been resolved. Our team has identified and addressed the issue, and all systems are now functioning normally. We apologise for any disruption this may have caused. If you continue to experience any issues, please contact [email protected].

Read the full incident report →

Minor September 21, 2026 [European Region 2] Dashboard reporting data experiencing delays 4h 43m Eagle Eye European Region 2 AIR Dashboard

Started Sep 21, 2026, 10:16 AM UTC· resolved Sep 21, 2026, 02:59 PM UTC

  1. identified Sep 21, 2026, 10:16 AM UTC

    We have identified the cause of the problem and are working on a solution. The current status can be seen on our status page https://status.eagleeye.com/.

  2. resolved Sep 21, 2026, 02:59 PM UTC

    We are pleased to inform you that the incident has been resolved. Our team has identified and addressed the issue, and all systems are now functioning normally. We apologise for any disruption this may have caused. If you continue to experience any issues, please contact [email protected].

Read the full incident report →

Minor September 21, 2026 [North America Region 1] Dashboard reporting data experiencing delays 4h 43m Eagle Eye North America Region 1 AIR Dashboard

Started Sep 21, 2026, 10:16 AM UTC· resolved Sep 21, 2026, 02:59 PM UTC

  1. identified Sep 21, 2026, 10:16 AM UTC

    We have identified the cause of the problem and are working on a solution. The current status can be seen on our status page https://status.eagleeye.com/.

  2. resolved Sep 21, 2026, 02:59 PM UTC

    We are pleased to inform you that the incident has been resolved. Our team has identified and addressed the issue, and all systems are now functioning normally. We apologise for any disruption this may have caused. If you continue to experience any issues, please contact [email protected].

Read the full incident report →

Minor September 21, 2026 [North America Region 2] Dashboard reporting data experiencing delays 4h 43m Eagle Eye North America Region 2 AIR Dashboard

Started Sep 21, 2026, 10:16 AM UTC· resolved Sep 21, 2026, 02:59 PM UTC

  1. identified Sep 21, 2026, 10:16 AM UTC

    We have identified the cause of the problem and are working on a solution. The current status can be seen on our status page https://status.eagleeye.com/.

  2. resolved Sep 21, 2026, 02:59 PM UTC

    We are pleased to inform you that the incident has been resolved. Our team has identified and addressed the issue, and all systems are now functioning normally. We apologise for any disruption this may have caused. If you continue to experience any issues, please contact [email protected].

Read the full incident report →

Minor September 19, 2026 [APAC Region] We are currently investigating an issue which has resulted in a reduction of service performance. 1d

Started Sep 19, 2026, 10:40 PM UTC· resolved Sep 20, 2026, 11:22 PM UTC

  1. investigating Sep 19, 2026, 10:40 PM UTC

    We are currently investigating

  2. identified Sep 20, 2026, 02:48 AM UTC

    We have identified the cause of the problem and are working on a solution. Customers may intermittently observe increased rates of HTTP 503 errors and elevated latency for Eagle Eye services when using persistent or long-lived connections. Mitigation work is currently underway by our engineering team. We do not have an ETA for mitigation at this time. The current status can be seen on our status page https://status.eagleeye.com/.

  3. resolved Sep 20, 2026, 11:22 PM UTC

    Service now back to expected performance

Read the full incident report →

Minor September 19, 2026 [Eagle Eye UAT LCL-A] We are currently investigating an issue which has resulted in a reduction of service performance. 1d

Started Sep 19, 2026, 10:40 PM UTC· resolved Sep 20, 2026, 11:22 PM UTC

  1. investigating Sep 19, 2026, 10:40 PM UTC

    We are currently investigating

  2. identified Sep 20, 2026, 02:48 AM UTC

    We have identified the cause of the problem and are working on a solution. Customers may intermittently observe increased rates of HTTP 503 errors and elevated latency for Eagle Eye services when using persistent or long-lived connections. Mitigation work is currently underway by our engineering team. We do not have an ETA for mitigation at this time. The current status can be seen on our status page https://status.eagleeye.com/.

  3. resolved Sep 20, 2026, 11:22 PM UTC

    Service now back to expected performance

Read the full incident report →

Minor September 19, 2026 [European Region 1] We are currently investigating an issue which has resulted in a reduction of service performance. 1d

Started Sep 19, 2026, 10:40 PM UTC· resolved Sep 20, 2026, 11:22 PM UTC

  1. investigating Sep 19, 2026, 10:40 PM UTC

    We are currently investigating

  2. identified Sep 20, 2026, 02:48 AM UTC

    We have identified the cause of the problem and are working on a solution. Customers may intermittently observe increased rates of HTTP 503 errors and elevated latency for Eagle Eye services when using persistent or long-lived connections. Mitigation work is currently underway by our engineering team. We do not have an ETA for mitigation at this time. The current status can be seen on our status page https://status.eagleeye.com/.

  3. resolved Sep 20, 2026, 11:22 PM UTC

    Service now back to expected performance

Read the full incident report →

Minor September 19, 2026 [European Region 2] We are currently investigating an issue which has resulted in a reduction of service performance. 1d

Started Sep 19, 2026, 10:40 PM UTC· resolved Sep 20, 2026, 11:22 PM UTC

  1. investigating Sep 19, 2026, 10:40 PM UTC

    We are currently investigating

  2. identified Sep 20, 2026, 02:48 AM UTC

    We have identified the cause of the problem and are working on a solution. Customers may intermittently observe increased rates of HTTP 503 errors and elevated latency for Eagle Eye services when using persistent or long-lived connections. Mitigation work is currently underway by our engineering team. We do not have an ETA for mitigation at this time. The current status can be seen on our status page https://status.eagleeye.com/.

  3. resolved Sep 20, 2026, 11:22 PM UTC

    Service now back to expected performance

Read the full incident report →

Minor September 19, 2026 [North America Region 2] We are currently investigating an issue which has resulted in a reduction of service performance. 1d

Started Sep 19, 2026, 10:40 PM UTC· resolved Sep 20, 2026, 11:22 PM UTC

  1. investigating Sep 19, 2026, 10:40 PM UTC

    We are currently investigating

  2. identified Sep 20, 2026, 02:48 AM UTC

    We have identified the cause of the problem and are working on a solution. Customers may intermittently observe increased rates of HTTP 503 errors and elevated latency for Eagle Eye services when using persistent or long-lived connections. Mitigation work is currently underway by our engineering team. We do not have an ETA for mitigation at this time. The current status can be seen on our status page https://status.eagleeye.com/.

  3. resolved Sep 20, 2026, 11:22 PM UTC

    Service now back to expected performance

Read the full incident report →

Minor September 2, 2026 [APAC Region] AIR AU Events 1h 10m Eagle Eye APAC Event Notificaitons

Started Sep 02, 2026, 06:27 AM UTC· resolved Sep 02, 2026, 07:38 AM UTC

  1. investigating Sep 02, 2026, 06:27 AM UTC

    We are currently experiencing an incident. Our team is aware of the issue and is working diligently to resolve it. Please see our status page at https://status.eagleeye.com/ we shall post updates as soon as more information is available.

  2. identified Sep 02, 2026, 07:10 AM UTC

    We have identified the cause of the problem and are working on a solution. We have determined that the impact of this incident was isolated to a single client. The current status can be seen on our status page https://status.eagleeye.com/.

  3. monitoring Sep 02, 2026, 07:33 AM UTC

    This is an update regarding the incident. Our technical team has successfully addressed the issue and is actively monitoring the system to ensure stability. The current status can be seen on our status page https://status.eagleeye.com/.

  4. resolved Sep 02, 2026, 07:38 AM UTC

    We are pleased to inform you that the incident has been resolved. Our team has identified and addressed the issue, and all systems are now functioning normally. We apologise for any disruption this may have caused. If you continue to experience any issues, please contact [email protected].

Read the full incident report →

Minor June 15, 2026 [European Region 1] Error showing on Recipients in the AIR Dashboard 1h 34m Eagle Eye European Region AIR Dashboard

Started Jun 15, 2026, 06:00 AM UTC· resolved Jun 15, 2026, 07:34 AM UTC

  1. investigating Jun 15, 2026, 06:00 AM UTC

    We are currently experiencing an incident. Our team is aware of the issue and is working diligently to resolve it. Please see our status page at https://status.eagleeye.com/ we shall post updates as soon as more information is available.

  2. monitoring Jun 15, 2026, 06:29 AM UTC

    This is an update regarding the incident. Our technical team has successfully addressed the issue and is actively monitoring the system to ensure stability. The current status can be seen on our status page https://status.eagleeye.com/.

  3. resolved Jun 15, 2026, 07:34 AM UTC

    This is an update regarding the incident. Our technical team has successfully addressed the issue and is actively monitoring the system to ensure stability. The current status can be seen on our status page https://status.eagleeye.com/.

Read the full incident report →

Minor May 29, 2026 [APAC Region] Prod AU Dashboard Unavailable 25m Eagle Eye APAC AIR Dashboard

Started May 29, 2026, 04:47 AM UTC· resolved May 29, 2026, 05:13 AM UTC

  1. investigating May 29, 2026, 04:47 AM UTC

    We are currently experiencing an incident. Our team is aware of the issue and is working diligently to resolve it. Please see our status page at https://status.eagleeye.com/ we shall post updates as soon as more information is available.

  2. monitoring May 29, 2026, 04:59 AM UTC

    This is an update regarding the incident. Our technical team has successfully addressed the issue and is actively monitoring the system to ensure stability. The current status can be seen on our status page https://status.eagleeye.com/.

  3. resolved May 29, 2026, 05:13 AM UTC

    We are pleased to inform you that the incident has been resolved. Our team has identified and addressed the issue, and all systems are now functioning normally. We apologise for any disruption this may have caused. If you continue to experience any issues, please contact [email protected].

Read the full incident report →

Minor April 29, 2026 [APAC Region] Prod AU - 403 You don't have permission to access this resource. 1h 20m Eagle Eye APAC Region AIR Point of Sale API

Started Apr 29, 2026, 11:18 PM UTC· resolved Apr 30, 2026, 12:39 AM UTC

  1. investigating Apr 29, 2026, 11:18 PM UTC

    We are currently experiencing an incident. Our team is aware of the issue and is working diligently to resolve it. Please see our status page at https://status.eagleeye.com/ we shall post updates as soon as more information is available.

  2. identified Apr 30, 2026, 12:21 AM UTC

    We have identified the cause of the problem and are working on a solution. The current status can be seen on our status page https://status.eagleeye.com/.

  3. monitoring Apr 30, 2026, 12:23 AM UTC

    This is an update regarding the incident. Our technical team has successfully addressed the issue and is actively monitoring the system to ensure stability. The current status can be seen on our status page https://status.eagleeye.com/.

  4. monitoring Apr 30, 2026, 12:38 AM UTC

    This is an update regarding the incident. Our technical team has successfully addressed the issue and is actively monitoring the system to ensure stability. The current status can be seen on our status page https://status.eagleeye.com/.

  5. resolved Apr 30, 2026, 12:39 AM UTC

    We are pleased to inform you that the incident has been resolved. Our team has identified and addressed the issue, and all systems are now functioning normally. We apologise for any disruption this may have caused. If you continue to experience any issues, please contact [email protected].

Read the full incident report →

Notice April 6, 2026 We are currently investigating an issue which has resulted in a reduction of service performance. 20m

Started Apr 06, 2026, 02:39 PM UTC· resolved Apr 06, 2026, 03:00 PM UTC

No vendor updates were posted for this incident.

Read the full incident report →

Minor December 12, 2025 Delay in sending of events 5h 4m

Started Dec 12, 2025, 01:07 AM UTC· resolved Dec 12, 2025, 06:11 AM UTC

No vendor updates were posted for this incident.

Read the full incident report →

Minor November 24, 2025 Some reporting in the AIR dashboard is currently unavailable 26m

Started Nov 24, 2025, 03:58 PM UTC· resolved Nov 24, 2025, 04:24 PM UTC

No vendor updates were posted for this incident.

Read the full incident report →

Minor November 19, 2025 A small percentage of events have not been delivered. 5d 19h

Started Nov 19, 2025, 12:18 PM UTC· resolved Nov 25, 2025, 07:59 AM UTC

No vendor updates were posted for this incident.

Read the full incident report →

Critical November 18, 2025 We are currently experiencing an issue with being able to login to App Manager and Mobile apps are not responding 35m

Started Nov 18, 2025, 02:08 PM UTC· resolved Nov 18, 2025, 02:43 PM UTC

No vendor updates were posted for this incident.

Read the full incident report →