Eagle Eye Solutions incident

[APAC Region] Prod AU - 403 You don't have permission to access this resource.

Resolved after 1 hour 20 minutes, affecting Eagle Eye APAC Region AIR Point of Sale API, on April 29, 2026.

resolved Apr 30, 2026, 12:39 AM UTC

We are pleased to inform you that the incident has been resolved. Our team has identified and addressed the issue, and all systems are now functioning normally. We apologise for any disruption this may have caused. If you continue to experience any issues, please contact [email protected].

Started
Apr 29, 2026, 11:18 PM UTC
Resolved
Apr 30, 2026, 12:39 AM UTC
Duration
1h 20m
Detected by Pingoru
Apr 29, 2026, 11:18 PM UTC

Affected components

Eagle Eye APAC Region AIR Point of Sale API

Update timeline

  1. investigating Apr 29, 2026, 11:18 PM UTC

    We are currently experiencing an incident. Our team is aware of the issue and is working diligently to resolve it. Please see our status page at https://status.eagleeye.com/ we shall post updates as soon as more information is available.

  2. identified Apr 30, 2026, 12:21 AM UTC

    We have identified the cause of the problem and are working on a solution. The current status can be seen on our status page https://status.eagleeye.com/.

  3. monitoring Apr 30, 2026, 12:23 AM UTC

    This is an update regarding the incident. Our technical team has successfully addressed the issue and is actively monitoring the system to ensure stability. The current status can be seen on our status page https://status.eagleeye.com/.

  4. monitoring Apr 30, 2026, 12:38 AM UTC

    This is an update regarding the incident. Our technical team has successfully addressed the issue and is actively monitoring the system to ensure stability. The current status can be seen on our status page https://status.eagleeye.com/.

  5. resolved Apr 30, 2026, 12:39 AM UTC

    We are pleased to inform you that the incident has been resolved. Our team has identified and addressed the issue, and all systems are now functioning normally. We apologise for any disruption this may have caused. If you continue to experience any issues, please contact [email protected].

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