[APAC Region] Prod AU - 403 You don't have permission to access this resource.

Update timeline

1. investigating Apr 29, 2026, 11:18 PM UTC

   Status: Investigating We are currently experiencing an incident. Our team is aware of the issue and is working diligently to resolve it. Please see our status page at https://status.eagleeye.com/ we shall post updates as soon as more information is available. Affected components Eagle Eye APAC Region AIR Point of Sale API (Degraded performance)

2. identified Apr 30, 2026, 12:21 AM UTC

   Status: Identified We have identified the cause of the problem and are working on a solution. The current status can be seen on our status page https://status.eagleeye.com/. Affected components Eagle Eye APAC Region AIR Point of Sale API (Degraded performance)

3. monitoring Apr 30, 2026, 12:23 AM UTC

   Status: Monitoring This is an update regarding the incident. Our technical team has successfully addressed the issue and is actively monitoring the system to ensure stability. The current status can be seen on our status page https://status.eagleeye.com/. Affected components Eagle Eye APAC Region AIR Point of Sale API (Degraded performance)

4. monitoring Apr 30, 2026, 12:38 AM UTC

   Status: Monitoring This is an update regarding the incident. Our technical team has successfully addressed the issue and is actively monitoring the system to ensure stability. The current status can be seen on our status page https://status.eagleeye.com/. Affected components Eagle Eye APAC Region AIR Point of Sale API (Operational)

5. resolved Apr 30, 2026, 12:39 AM UTC

   Status: Resolved We are pleased to inform you that the incident has been resolved. Our team has identified and addressed the issue, and all systems are now functioning normally. We apologise for any disruption this may have caused. If you continue to experience any issues, please contact [email protected]. Affected components Eagle Eye APAC Region AIR Point of Sale API (Operational)