Eagle Eye Solutions incident
[European Region 1] Incident in AIR Production UK
Resolved after 5 hours 38 minutes, affecting Eagle Eye European Region AIR Dashboard and Eagle Eye European Region App Manager and 1 more, on October 20, 2026.
We are pleased to inform you that the incident has been resolved. Our team has identified and addressed the issue, and all systems are now functioning normally. We apologise for any disruption this may have caused. If you continue to experience any issues, please contact [email protected].
Affected components
Update timeline
- investigating Oct 20, 2026, 06:31 AM UTC
We are currently experiencing an incident. Our team is aware of the issue and is working diligently to resolve it. Please see our status page at https://status.eagleeye.com/ we shall post updates as soon as more information is available.
- identified Oct 20, 2026, 06:40 AM UTC
We have identified the cause of the problem and are working on a solution. The current status can be seen on our status page https://status.eagleeye.com/.
- identified Oct 20, 2026, 06:50 AM UTC
We have identified the cause of the problem and are working on a solution. The current status can be seen on our status page https://status.eagleeye.com/.
- identified Oct 20, 2026, 07:18 AM UTC
We are continuing to work on the resolution to this issue.
- identified Oct 20, 2026, 07:40 AM UTC
We are currently working on restoring services in this region.
- identified Oct 20, 2026, 08:01 AM UTC
The AIR dashboard is now operational, and we are working on the additional services.
- identified Oct 20, 2026, 08:23 AM UTC
We have identified the cause of the problem and are working on a solution. The current status can be seen on our status page https://status.eagleeye.com/.
- identified Oct 20, 2026, 08:26 AM UTC
We are continuing to recover the impacted services.
- identified Oct 20, 2026, 08:32 AM UTC
The Wallet and Resources endpoints are processing requests and we are monitoring these. We are continuing to resolve the issue on the POS API endpoint.
- monitoring Oct 20, 2026, 08:56 AM UTC
This is an update regarding the incident. Our technical team has successfully addressed the issue and is actively monitoring the system to ensure stability. The current status can be seen on our status page https://status.eagleeye.com/.
- monitoring Oct 20, 2026, 12:09 PM UTC
This is an update regarding the incident. Our technical team has successfully addressed the issue and is actively monitoring the system to ensure stability.
- resolved Oct 20, 2026, 12:10 PM UTC
We are pleased to inform you that the incident has been resolved. Our team has identified and addressed the issue, and all systems are now functioning normally. We apologise for any disruption this may have caused. If you continue to experience any issues, please contact [email protected].
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