Eagle Eye Solutions incident

[North America Region 1] We are currently investigating an issue which has resulted in a reduction of service performance.

Minor Resolved View vendor source →

Eagle Eye Solutions experienced a minor incident on July 17, 2026 affecting Eagle Eye North America Region 1 AIR Dashboard and Eagle Eye North America Region 1 AIR Digital API and 1 more component, lasting 4h 11m. The incident has been resolved; the full update timeline is below.

Started
Jul 17, 2026, 12:40 AM UTC
Resolved
Jul 17, 2026, 04:51 AM UTC
Duration
4h 11m
Detected by Pingoru
Jul 17, 2026, 12:40 AM UTC

Affected components

Eagle Eye North America Region 1 AIR DashboardEagle Eye North America Region 1 AIR Digital APIEagle Eye North America Region 1 AIR Point of Sale APIEagle Eye North America Region 1 AIR Resources APIEagle Eye North America Region 1 Event NotificationsEagle Eye North America Region 1 File transfer ServiceEagle Eye North America Region 1 Passbook Service

Update timeline

  1. investigating Jul 17, 2026, 12:40 AM UTC

    Status: Investigating We are currently investigating

  2. investigating Jul 17, 2026, 01:55 AM UTC

    Status: Investigating We are currently experiencing an incident. Our team is aware of the issue and is working diligently to resolve it. Please see our status page at https://status.eagleeye.com/ we shall post updates as soon as more information is available. Affected components Eagle Eye North America Region 1 File transfer Service (Full outage) Eagle Eye North America Region 1 AIR Point of Sale API (Full outage) Eagle Eye North America Region 1 AIR Digital API (Full outage) Eagle Eye North America Region 1 AIR Resources API (Full outage) Eagle Eye North America Region 1 AIR Dashboard (Full outage) Eagle Eye North America Region 1 Event Notifications (Full outage) Eagle Eye North America Region 1 Passbook Service (Full outage)

  3. investigating Jul 17, 2026, 02:09 AM UTC

    Status: Investigating We are currently experiencing an incident. Our team is aware of the issue and is working diligently to resolve it. Please see our status page at https://status.eagleeye.com/ we shall post updates as soon as more information is available. Affected components Eagle Eye North America Region 1 Event Notifications (Operational) Eagle Eye North America Region 1 Passbook Service (Operational) Eagle Eye North America Region 1 File transfer Service (Operational) Eagle Eye North America Region 1 AIR Point of Sale API (Operational) Eagle Eye North America Region 1 AIR Digital API (Operational) Eagle Eye North America Region 1 AIR Resources API (Operational) Eagle Eye North America Region 1 AIR Dashboard (Operational)

  4. resolved Jul 17, 2026, 04:51 AM UTC

    Status: Resolved Service now back to expected performance