Eagle Eye Solutions incident

[North America Region 1] We are currently investigating an issue which has resulted in a reduction of service performance.

Resolved after 4 hours 11 minutes, affecting Eagle Eye North America Region 1 AIR Dashboard and Eagle Eye North America Region 1 AIR Digital API and 1 more, on July 17, 2026.

investigating Jul 17, 2026, 02:09 AM UTC

We are currently experiencing an incident. Our team is aware of the issue and is working diligently to resolve it. Please see our status page at https://status.eagleeye.com/ we shall post updates as soon as more information is available.

Started
Jul 17, 2026, 12:40 AM UTC
Resolved
Jul 17, 2026, 04:51 AM UTC
Duration
4h 11m
Detected by Pingoru
Jul 17, 2026, 12:40 AM UTC

Affected components

Eagle Eye North America Region 1 AIR DashboardEagle Eye North America Region 1 AIR Digital APIEagle Eye North America Region 1 AIR Point of Sale APIEagle Eye North America Region 1 AIR Resources APIEagle Eye North America Region 1 Event NotificationsEagle Eye North America Region 1 File transfer ServiceEagle Eye North America Region 1 Passbook Service

Update timeline

  1. investigating Jul 17, 2026, 12:40 AM UTC

    We are currently investigating

  2. investigating Jul 17, 2026, 01:55 AM UTC

    We are currently experiencing an incident. Our team is aware of the issue and is working diligently to resolve it. Please see our status page at https://status.eagleeye.com/ we shall post updates as soon as more information is available.

  3. investigating Jul 17, 2026, 02:09 AM UTC

    We are currently experiencing an incident. Our team is aware of the issue and is working diligently to resolve it. Please see our status page at https://status.eagleeye.com/ we shall post updates as soon as more information is available.

  4. resolved Jul 17, 2026, 04:51 AM UTC

    Service now back to expected performance

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