Eagle Eye Solutions incident
[Sandbox] We are currently investigating an issue which has resulted in a reduction of service performance.
Resolved after 1 day 12 hours, affecting Eagle Eye Sandbox AIR Wallet Services API and Eagle Eye Sandbox File Transfer Service and 1 more, on May 19, 2026.
This is an update regarding the incident. Our technical team has successfully addressed the issue and is actively monitoring the system to ensure stability. Ingestion jobs are now running and the team is working on the backlog of jobs. The current status can be seen on our status page https://status.eagleeye.com/.
Affected components
Update timeline
- investigating May 19, 2026, 01:28 AM UTC
We are currently investigating
- investigating May 19, 2026, 02:28 AM UTC
We are currently experiencing an incident. Our team is aware of the issue and is working diligently to resolve it. Please see our status page at https://status.eagleeye.com/ we shall post updates as soon as more information is available.
- investigating May 19, 2026, 02:37 AM UTC
We are currently experiencing an incident. Our team is aware of the issue and is working diligently to resolve it. Please see our status page at https://status.eagleeye.com/ we shall post updates as soon as more information is available.
- investigating May 19, 2026, 08:31 AM UTC
We are currently experiencing an incident which is impacting file ingestions in the Sandbox Environment. The team are investigating and working towards a resolution.
- identified May 19, 2026, 12:39 PM UTC
We have identified the cause of the problem and are working on a solution. The current status can be seen on our status page https://status.eagleeye.com/.
- monitoring May 19, 2026, 04:34 PM UTC
This is an update regarding the incident. Our technical team has successfully addressed the issue and is actively monitoring the system to ensure stability. The current status can be seen on our status page https://status.eagleeye.com/.
- monitoring May 20, 2026, 09:04 AM UTC
This is an update regarding the incident. Our technical team has successfully addressed the issue and is actively monitoring the system to ensure stability. Ingestion jobs are now running and the team is working on the backlog of jobs. The current status can be seen on our status page https://status.eagleeye.com/.
- resolved May 20, 2026, 02:23 PM UTC
Service now back to expected performance
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