Eagle Eye Solutions incident
[Sandbox] We are currently investigating an issue which has resulted in a reduction of service performance.
Eagle Eye Solutions experienced a minor incident on May 20, 2026 affecting Eagle Eye Sandbox AIR Wallet Services API and Eagle Eye Sandbox File Transfer Service and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 19, 2026, 01:28 AM UTC
Status: Investigating We are currently investigating
- investigating May 19, 2026, 02:28 AM UTC
Status: Investigating We are currently experiencing an incident. Our team is aware of the issue and is working diligently to resolve it. Please see our status page at https://status.eagleeye.com/ we shall post updates as soon as more information is available. Affected components Eagle Eye Sandbox AIR Point of Sale API (Degraded performance) Eagle Eye Sandbox AIR Wallet Services API (Degraded performance) Eagle Eye Sandbox AIR Resources API (Degraded performance)
- investigating May 19, 2026, 02:37 AM UTC
Status: Investigating We are currently experiencing an incident. Our team is aware of the issue and is working diligently to resolve it. Please see our status page at https://status.eagleeye.com/ we shall post updates as soon as more information is available. Affected components Eagle Eye Sandbox AIR Resources API (Degraded performance) Eagle Eye Sandbox File Transfer Service (Degraded performance) Eagle Eye Sandbox AIR Point of Sale API (Degraded performance) Eagle Eye Sandbox AIR Wallet Services API (Degraded performance)
- investigating May 19, 2026, 08:31 AM UTC
Status: Investigating We are currently experiencing an incident which is impacting file ingestions in the Sandbox Environment. The team are investigating and working towards a resolution. Affected components Eagle Eye Sandbox AIR Point of Sale API (Degraded performance) Eagle Eye Sandbox AIR Wallet Services API (Degraded performance) Eagle Eye Sandbox AIR Resources API (Degraded performance) Eagle Eye Sandbox File Transfer Service (Degraded performance)
- identified May 19, 2026, 12:39 PM UTC
Status: Identified We have identified the cause of the problem and are working on a solution. The current status can be seen on our status page https://status.eagleeye.com/. Affected components Eagle Eye Sandbox AIR Point of Sale API (Degraded performance) Eagle Eye Sandbox AIR Wallet Services API (Degraded performance) Eagle Eye Sandbox AIR Resources API (Degraded performance) Eagle Eye Sandbox File Transfer Service (Degraded performance)
- monitoring May 19, 2026, 04:34 PM UTC
Status: Monitoring This is an update regarding the incident. Our technical team has successfully addressed the issue and is actively monitoring the system to ensure stability. The current status can be seen on our status page https://status.eagleeye.com/. Affected components Eagle Eye Sandbox AIR Point of Sale API (Degraded performance) Eagle Eye Sandbox AIR Wallet Services API (Degraded performance) Eagle Eye Sandbox AIR Resources API (Degraded performance) Eagle Eye Sandbox File Transfer Service (Degraded performance)
- monitoring May 20, 2026, 09:04 AM UTC
Status: Monitoring This is an update regarding the incident. Our technical team has successfully addressed the issue and is actively monitoring the system to ensure stability. Ingestion jobs are now running and the team is working on the backlog of jobs. The current status can be seen on our status page https://status.eagleeye.com/. Affected components Eagle Eye Sandbox AIR Point of Sale API (Degraded performance) Eagle Eye Sandbox AIR Wallet Services API (Degraded performance) Eagle Eye Sandbox AIR Resources API (Degraded performance) Eagle Eye Sandbox File Transfer Service (Degraded performance)
- resolved May 20, 2026, 02:23 PM UTC
Status: Resolved Service now back to expected performance