Is Dyopath down?

We have received reports of general slowness when performing certain activities in Helix Smart IT. The DevOps team has opened a P1 case with BMC Helix support. Currently there is no identified issue and investigation continues. We will provide an update in the next hour or sooner if available.

BMC Helix support team is engaged and has an ongoing internal technical call to investigate the issue and identify the cause. No cause identified at this time. We will provide another update in the next hour or sooner if available.

BMC Helix Support have identified a potential mitigation path and are currently implementing remediation actions to address the reported slowness. As a part of this remediation steps BMC Helix Support has implemented, they are recommending users to log out and log back into the system if they are experiencing slow performance. We are continuing to monitor the environment to confirm if the remediation steps are successful.

BMC Helix Support has implemented a fix for the general system performance issue. We have completed initial testing and have received feedback indicating that performance has improved. We will continue to closely monitor system performance over the next few hours to ensure stability and confirm that the issue has been fully resolved. In addition, we have requested a Root Cause Analysis (RCA) from BMC Support.

BMC has implemented a workaround, and since then we have not experienced any further slowness. The system is up, accessible, and operating normally at this time.

We have received reports of general slowness when performing certain activities in Helix Smart IT. At this time, symptoms appear to be sporadic at times with periods of near normal performance. The DevOps team has opened a P1 case with BMC Helix support. Currently there is no identified issue and investigation continues. We will provide an update in the next hour or sooner if available.

BMC Helix Support believes they have identified an issue that may be contributing to the general system slowness. They are beginning a rolling restart of the server pods to re-synchronize the environment. The system is expected to remain available during this process; however, users may experience intermittent errors. If you encounter an error, please refresh your browser and try again. The next update will be provided once the rolling restart is complete and we have confirmed whether the issue has been resolved, or within the next hour, whichever occurs first.

BMC Helix support has completed its rolling restarts of the server pods. After testing and gathering feedback from users that previously reported issues, this issue appears to have been resolved with the restarts.