Contact Center Partial Service Outage

Update timeline

1. investigating Feb 10, 2026, 10:12 PM UTC

   There are confirmed reports of a partial outage of our Contact Center service. Reports consist of issues logging in and DNS errors when loading Contact Center pages. Please continue to attempt to utilize the services as it appears to be intermittent and on only impacting a portion of users at times. It is suggested that if you are experiencing issues, to clear your browser cache, fully close your browser, and attempt to access the platform again. Additional information will be posted within the next hour or as soon as it is available.

2. monitoring Feb 10, 2026, 10:44 PM UTC

   Contact Center support has worked with 3rd party resources to identify a fix and begin resolution steps. Significant improvement in services has been noted. We will continue to monitor the issue until full resolution is confirmed. Users who still experience issues are encouraged to clear browser cache, completely close all browser windows, and attempt to access the system again. Additional information will be provided in the hour or as soon as it becomes available.

3. resolved Feb 10, 2026, 11:35 PM UTC

   We have received confirmation from Contact Center support and 3rd parties that this issue has been fully resolved. If you experience additional issues, please submit it using your normal channels.