Dude Solutions incident

Asset Essentials - Request by Email Issue

Dude Solutions experienced a minor incident on March 24, 2026 affecting Asset Essentials, lasting 22h 42m. The incident has been resolved; the full update timeline is below.

Started: Mar 24, 2026, 02:50 PM UTC
Resolved: Mar 25, 2026, 01:33 PM UTC
Duration: 22h 42m
Detected by Pingoru: Mar 24, 2026, 02:50 PM UTC

Affected components

Asset Essentials

Update timeline

investigating Mar 24, 2026, 02:50 PM UTC

Our team is currently investigating an issue with Requests submitted by Email not creating work orders in Asset Essentials. This is being investigated as our top priority and we will work to have a resolution out as soon as possible. Thank you for your patience! Please follow this page for updates and contact [email protected] if you have any questions.
monitoring Mar 25, 2026, 01:32 PM UTC

Our team has implemented a fix for this issue. The services are restored and working properly. We will continue to monitor all systems. Thank you for your patience!
resolved Mar 25, 2026, 01:33 PM UTC

Our team has implemented a fix for this issue. The services are restored and working properly. We will continue to monitor all systems. Thank you for your patience!