Dude Solutions incident

Confirm Enterprise - SSO Login Issue

Minor Resolved View vendor source →
Started
Mar 25, 2026, 02:28 PM UTC
Resolved
Mar 25, 2026, 04:43 PM UTC
Duration
2h 14m
Detected by Pingoru
Mar 25, 2026, 02:28 PM UTC

Affected components

Confirm OnDemand EMEA - All Clients

Update timeline

  1. investigating Mar 25, 2026, 02:28 PM UTC

    Our team is currently investigating an issue impacting access to Confirm Enterprise for SSO users. Non-SSO users can enter their password on the error popup to access Confirm Enterprise. This is a top priority for our team and we hope to have a resolution soon. We apologize for the inconvenience and will continue to post updates on this page. Please contact [email protected] if you have any questions.

  2. investigating Mar 25, 2026, 03:52 PM UTC

    Our team is continuing to investigate an issue impacting access to Confirm Enterprise for SSO users. Non-SSO users can enter their password on the error popup to access Confirm Enterprise. This is a top priority for our team and we hope to have a resolution soon. We apologize for the inconvenience and will continue to post updates on this page. Please contact [email protected] if you have any questions.

  3. resolved Mar 25, 2026, 04:43 PM UTC

    We have resolved the problem where users get a certificate-based authentication error when logging in to Confirm Enterprise. We apologise for the disruption it caused. Please contact [email protected] if you have any questions.

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