Dude Solutions incident
Confirm® OnDemand UK & I - Certificate based Authentication error opening Enterprise
Ongoing since 09:51 AM UTC, affecting Confirm OnDemand EMEA - SQL Server and Confirm OnDemand EMEA - Oracle.
A workaround for non-single sign on users is to enter their password when prompted on the 'Certificate based Authentication error' screen. This update was posted at 10:54 GMT on 2 Nov 2026.
Affected components
Update timeline
- investigating Nov 02, 2026, 09:51 AM UTC
Users may experience problems accessing the Confirm OnDemand environment and receive a 'Certificate based Authentication error'. This is being investigated as our top priority and we will rectify it as soon as possible. We apologise for any inconvenience this is causing. This update was posted at 09:51 GMT on 2 Nov 2026.
- investigating Nov 02, 2026, 10:38 AM UTC
We are continuing to work on this issue and apologise for any inconvenience this is causing. This update was posted at 10:37 GMT on 2 Nov 2026.
- investigating Nov 02, 2026, 10:55 AM UTC
A workaround for non-single sign on users is to enter their password when prompted on the 'Certificate based Authentication error' screen. This update was posted at 10:54 GMT on 2 Nov 2026.
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