Dualog incident

Mail routing issue between Dualog mail server and Office 365 recipients

Minor Resolved View vendor source →

Dualog experienced a minor incident on April 4, 2022 affecting Email and Automatic File Transfer, lasting 13h 10m. The incident has been resolved; the full update timeline is below.

Started
Apr 04, 2022, 04:01 AM UTC
Resolved
Apr 04, 2022, 05:12 PM UTC
Duration
13h 10m
Detected by Pingoru
Apr 04, 2022, 04:01 AM UTC

Affected components

Email and Automatic File Transfer

Update timeline

  1. identified Apr 04, 2022, 04:01 AM UTC

    We are still experiencing mail routing issues between our mail server and Office 365 recipients. This issue involves some ship's outgoing mail to Office365-recipients. We have reached out to the affected customers directly, and we are also working with Microsoft to resume the mail flow. If you experience any delivery issues, please contact [email protected] for further assistance.

  2. monitoring Apr 04, 2022, 10:42 AM UTC

    A fix has been implemented and mail-flow is back to normal. We are monitoring the situation closely.

  3. resolved Apr 04, 2022, 05:12 PM UTC

    After significant monitoring, we can confirm that mail-flow is back to normal.