Dualog incident

Dualog Protect performance and Dualog Mail (only selected customers)

Minor Resolved View vendor source →

Dualog experienced a minor incident on April 9, 2022 affecting Email and Automatic File Transfer and Protect, lasting 1h 39m. The incident has been resolved; the full update timeline is below.

Started
Apr 09, 2022, 08:25 AM UTC
Resolved
Apr 09, 2022, 10:05 AM UTC
Duration
1h 39m
Detected by Pingoru
Apr 09, 2022, 08:25 AM UTC

Affected components

Email and Automatic File TransferProtect

Update timeline

  1. investigating Apr 09, 2022, 08:25 AM UTC

    We are experiencing some performance issues on our cloud side. Ships may experience some delays within Dualog Protect queries. Some selected customers will also experience mail routing issues from ship to office (we are notifying the affected customers directly).

  2. identified Apr 09, 2022, 08:27 AM UTC

    Dualog Protect services have been restored. We are currently monitoring the performance.

  3. monitoring Apr 09, 2022, 09:45 AM UTC

    All services are up and running again. We will monitor the performance.

  4. resolved Apr 09, 2022, 10:05 AM UTC

    This incident has been resolved.