Dualog experienced a minor incident on August 3, 2022 affecting Dualog Portal (apps.dualog.com) and Email and Automatic File Transfer, lasting 3h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Dualog Portal (apps.dualog.com)Email and Automatic File Transfer
Update timeline
- identified Aug 03, 2022, 01:22 PM UTC
We are experiencing connectivity issues on our cloud. Some ships may struggle to perform connections to our servers to exchange email and data replications. We are currently investigating.
- identified Aug 03, 2022, 01:24 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Aug 03, 2022, 01:45 PM UTC
The issue has been identified and a fix has been implemented. We are monitoring the connections.
- resolved Aug 03, 2022, 03:45 PM UTC
The incident has now been resolved and the monitoring phase has ended. Connectivity is confirmed in both directions.