Dualog incident

Apps.dualog.com and Drive - degraded performance

Minor Resolved View vendor source →

Dualog experienced a minor incident on August 4, 2022 affecting Dualog Portal (apps.dualog.com) and Drive, lasting 4h 20m. The incident has been resolved; the full update timeline is below.

Started
Aug 04, 2022, 03:57 PM UTC
Resolved
Aug 04, 2022, 08:18 PM UTC
Duration
4h 20m
Detected by Pingoru
Aug 04, 2022, 03:57 PM UTC

Affected components

Dualog Portal (apps.dualog.com)Drive

Update timeline

  1. investigating Aug 04, 2022, 03:57 PM UTC

    Performance degradation has been observed on apps.dualog.com and Dualog Drive. The backend team has been informed and investigation is in progress. We will update this incident as the situation evolves.

  2. investigating Aug 04, 2022, 04:11 PM UTC

    We are continuing to investigate this issue.

  3. investigating Aug 04, 2022, 04:50 PM UTC

    The situation remains unchanged. Investigation is currently ongoing. We will update this incident as the situation evolves.

  4. identified Aug 04, 2022, 05:52 PM UTC

    The issue has been identified, and our backend team is actively working to resolve the situation. We will update this incident as the situation evolves.

  5. identified Aug 04, 2022, 07:06 PM UTC

    The portal is now operational. The backend team is now focusing all resources on Drive.

  6. resolved Aug 04, 2022, 08:18 PM UTC

    Drive and the Dualog Portal are fully operational. The systems have been closely monitored and will continue to be so for the next hours. The incident is considered resolved.