Dualog incident

Dualog Drive Move Tasks affected

Major Resolved View vendor source →

Dualog experienced a major incident on April 12, 2023 affecting Drive, lasting 2h. The incident has been resolved; the full update timeline is below.

Started
Apr 12, 2023, 12:31 PM UTC
Resolved
Apr 12, 2023, 02:32 PM UTC
Duration
2h
Detected by Pingoru
Apr 12, 2023, 12:31 PM UTC

Affected components

Drive

Update timeline

  1. investigating Apr 12, 2023, 01:31 PM UTC

    We are experiencing issues with Move tasks in Dualog Drive. We are currently running an upgrade on one of the databases to rectify the issue.

  2. identified Apr 12, 2023, 02:12 PM UTC

    Databases are currently being updated. We will keep you posted on the status after completion.

  3. monitoring Apr 12, 2023, 02:19 PM UTC

    Database updates are complete and Move tasks are now performing as normal. We will continue monitoring to ensure functionality has fully returned.

  4. resolved Apr 12, 2023, 02:32 PM UTC

    This incident has been resolved.