Dualog experienced a minor incident on April 20, 2024 affecting Dualog Portal (apps.dualog.com), lasting 6h 58m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 20, 2024, 02:35 PM UTC
Operational slowness has been reported on a few modules of the apps.dualog.com portal. All ship services running normally. We are investigating the issue and will update the status as the situation evolves.
- investigating Apr 20, 2024, 04:49 PM UTC
We are continuing to investigate the issue and will update the status as the situation evolves.
- identified Apr 20, 2024, 07:08 PM UTC
The issue has been identified and its resolution requires the involvement of a third party. We currently are in contact with the relevant service provider and will update the status as the situation matures.
- resolved Apr 20, 2024, 09:34 PM UTC
The incident, mainly affecting our Asian customers and caused by a temporary disruption of routing between Europe and Asia, has now been solved. No ripercussion on any Dualog service has been detected.