Dualog incident
Degraded performance: Connectivity and email services
Dualog experienced a minor incident on July 17, 2024 affecting Email and Automatic File Transfer, lasting 4h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 17, 2024, 12:42 PM UTC
We are noticing issues that may impact connectivity and email transfers onboard certain vessels. We are currently investigating this, and will update the statuspage when more information is available.
- identified Jul 17, 2024, 01:57 PM UTC
Our investigations show that all reported issues are isolated to vessels connecting via a certain airtime provider. We have reason to believe that traffic is being throttled, and urge impacted customers to contact their airtime provider to resolve this issue. In the meantime, our support team has a temporary workaround to ensure connectivitiy onboard. Please get in touch at [email protected] for assistance.
- monitoring Jul 17, 2024, 06:06 PM UTC
We have notified the airtime provider of the symptoms faced on the affected vessels. If your vessels are experiencing connectivity issues, please contact [email protected] so we can assist with a temporary solution.
- resolved Jul 17, 2024, 06:23 PM UTC
The airtime provider has informed us that a recent software update on their networks caused issues that impacted customers. A fix has been implemented on their end, and this incident is now resolved.