Dualog incident

Shore Oracle Database outage detected

Major Resolved View vendor source →

Dualog experienced a major incident on July 25, 2024 affecting Dualog Portal (apps.dualog.com) and Email and Automatic File Transfer and 1 more component, lasting 21m. The incident has been resolved; the full update timeline is below.

Started
Jul 25, 2024, 09:28 AM UTC
Resolved
Jul 25, 2024, 09:49 AM UTC
Duration
21m
Detected by Pingoru
Jul 25, 2024, 09:28 AM UTC

Affected components

Dualog Portal (apps.dualog.com)Email and Automatic File TransferPersonal Email (Cloud based)

Update timeline

  1. investigating Jul 25, 2024, 09:38 AM UTC

    A shore Oracle database outage has been detected. Ship connectivity and shore portal are affected. We are investigating on the matter and will update it as events evolve.

  2. monitoring Jul 25, 2024, 09:42 AM UTC

    The issue has been detected and rectified. All systems operational again, but will be monitored until normalized.

  3. monitoring Jul 25, 2024, 09:42 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Jul 25, 2024, 09:49 AM UTC

    This incident has been resolved.