Dualog experienced a major incident on July 25, 2024 affecting Email and Automatic File Transfer, lasting 2h 52m. The incident has been resolved; the full update timeline is below.
Affected components
Email and Automatic File Transfer
Update timeline
- investigating Jul 25, 2024, 12:12 PM UTC
We are currently investigating an issue involving mail traffic. Some messages from shore to ships are not delivered.
- identified Jul 25, 2024, 12:43 PM UTC
The issue has been identified and a fix is in place. We are ensuring the queue of messages is processed accordingly.
- monitoring Jul 25, 2024, 12:47 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 25, 2024, 02:04 PM UTC
All systems confirmed back to normal. The mail queue has been completely dispatched from our servers.