Dualog experienced a major incident on August 6, 2024 affecting Email and Automatic File Transfer and Personal Email (Cloud based), lasting 52m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 06, 2024, 06:58 PM UTC
Ships connectivity to shore is down. We are currently investigating the matter and will update this page as events unfold.
- identified Aug 06, 2024, 07:04 PM UTC
The issue has been identified and a fix is currently being evaluated.
- identified Aug 06, 2024, 07:13 PM UTC
We are currently investigating on a major disruption of mail connectivity from and to our shore servers. The issue has been identified and we will send updates as events unfold.
- identified Aug 06, 2024, 07:19 PM UTC
Connectivity to our mail servers has been partially restored. We will keep this page updated as events unfold.
- monitoring Aug 06, 2024, 07:32 PM UTC
The situation is significantly improving by the minute. We have entered the monitoring phase.
- monitoring Aug 06, 2024, 07:35 PM UTC
We are continuing to monitor for any further issues.
- resolved Aug 06, 2024, 07:50 PM UTC
All systems confirmed back to normal and all emails in the backlog have been processed.