Dualog experienced a major incident on August 8, 2024 affecting Email and Automatic File Transfer, lasting 18m. The incident has been resolved; the full update timeline is below.
Affected components
Email and Automatic File Transfer
Update timeline
- investigating Aug 08, 2024, 05:09 PM UTC
We have detected a shore servers performance issue, and many ships cannot connect to shore. We will update this page as the events unfold.
- identified Aug 08, 2024, 05:15 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Aug 08, 2024, 05:27 PM UTC
The issue has been identified and resolved. No mail backlog present in our shore servers. All pending mail has been dispatched and received by the vessels.