Dualog incident

Unexpected slowness in loading portal information

Minor Resolved View vendor source →

Dualog experienced a minor incident on October 3, 2024 affecting Dualog Portal (apps.dualog.com) and Drive and 1 more component, lasting 2h 44m. The incident has been resolved; the full update timeline is below.

Started
Oct 03, 2024, 06:31 AM UTC
Resolved
Oct 03, 2024, 09:15 AM UTC
Duration
2h 44m
Detected by Pingoru
Oct 03, 2024, 06:31 AM UTC

Affected components

Dualog Portal (apps.dualog.com)DriveProtectPersonal Email (Cloud based)

Update timeline

  1. investigating Oct 03, 2024, 06:31 AM UTC

    We are experiencing slowness in loading information in some parts of the portal. We are currently investigating.

  2. investigating Oct 03, 2024, 07:04 AM UTC

    The performance for all Link services seem to be affected. We are adding computing resources on the cloud side to immediately address the situation.

  3. monitoring Oct 03, 2024, 07:25 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 03, 2024, 09:15 AM UTC

    This incident has been resolved.