Dualog experienced a minor incident on November 11, 2024 affecting Email and Automatic File Transfer, lasting 35m. The incident has been resolved; the full update timeline is below.
Affected components
Email and Automatic File Transfer
Update timeline
- investigating Nov 11, 2024, 08:41 AM UTC
We are currently investigating some performance issues on our cloud. Ships may currently face occasional transfer failures or slowness in the email exchange.
- monitoring Nov 11, 2024, 08:59 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 11, 2024, 09:16 AM UTC
This incident has been resolved and connections to our cloud are now stable.