Dualog experienced a minor incident on March 5, 2025 affecting Support Services, lasting 6h 54m. The incident has been resolved; the full update timeline is below.
Affected components
Support Services
Update timeline
- identified Mar 05, 2025, 02:17 PM UTC
Our support line +47 776 21 911 is currently unavailable due to infrastructure issues with our telecommunications provider. Customers may still reach us via [email protected] or our Singaporean support number +65 622 21 911 for technical assistance.
- resolved Mar 05, 2025, 09:12 PM UTC
Our telecommunications provider has confirmed this incident has been resolved. All Dualog Support lines are fully operational.