Dualog experienced a major incident on July 14, 2025 affecting Email and Automatic File Transfer, lasting 4h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 14, 2025, 12:35 PM UTC
We are currently investigating an issue that may be impacting email delivery.
- identified Jul 14, 2025, 01:08 PM UTC
We have identified an issue that is impacting incoming email (shore to ship). Outgoing email (ship to shore) is not impacted. We are looking into this with the highest priority. We apologise for any inconvenience caused.
- monitoring Jul 14, 2025, 01:36 PM UTC
A fix has been implemented, and we are monitoring the results. Email flow has been restored, however, there is a backlog queue that must be processed. As such, minor email delays can be expected for the next period (shore to ship only). Sent/received emails should be processed automatically; there should be no need to resend any emails due to this event.
- resolved Jul 14, 2025, 04:52 PM UTC
Our monitoring indicates the issue has been resolved. There is no longer a backlog queue of email, and delivery times have returned to normal. We apologise for any inconvenience caused by this event.