Dropbox Outage History

Dropbox degraded · 1 active incident View live status →

Dropbox had 29 outages in the last 2 years totaling 660h 5m of downtime — averaging 1.2 incidents per month.

There were 29 Dropbox outages since September 3, 2024 totaling 660h 5m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.dropbox.com

Minor August 21, 2026

Dropbox is not working as expected for some users

Detected by Pingoru
Aug 21, 2026, 01:18 PM UTC
Resolved
Aug 21, 2026, 03:12 PM UTC
Duration
1h 54m
Affected: WebsiteDesktop ApplicationMobile ApplicationAPI
Timeline · 4 updates
  1. investigating Aug 21, 2026, 01:18 PM UTC

    Dropbox is not working as expected for some users. We’re working to fix the problem as quickly as we can.

  2. identified Aug 21, 2026, 02:15 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 21, 2026, 02:26 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 21, 2026, 03:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 8, 2026

Shared content downloads are degraded

Detected by Pingoru
Jun 08, 2026, 07:43 PM UTC
Resolved
Jun 12, 2026, 04:54 PM UTC
Duration
3d 21h
Affected: API
Timeline · 2 updates
  1. investigating Jun 08, 2026, 07:43 PM UTC

    We are currently experiencing performance issues affecting shared content downloads on Dropbox. Some people may see significantly slower downloads than expected, including delays when downloading small assets. We are working to resolve the issue as quickly as possible. Thank you for your patience.

  2. resolved Jun 12, 2026, 04:54 PM UTC

    Shared content downloads on Dropbox is back up and running! Thanks for bearing with us.

Read the full incident report →

Minor May 27, 2026

Opening a video or audio file might not be working for users

Detected by Pingoru
May 27, 2026, 08:05 PM UTC
Resolved
May 27, 2026, 10:31 PM UTC
Duration
2h 26m
Affected: Mobile Application
Timeline · 3 updates
  1. investigating May 27, 2026, 08:05 PM UTC

    Opening a video or audio file might not be working for users

  2. monitoring May 27, 2026, 09:56 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 27, 2026, 10:31 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 18, 2026

Availability was impacted across a number of services

Detected by Pingoru
May 18, 2026, 07:11 PM UTC
Resolved
May 18, 2026, 05:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved May 18, 2026, 07:11 PM UTC

    A number of services across Dropbox experienced slower than expected load times between 17:01:50 and 17:42:50 UTC. This included the ability to add members to teams and share content.

Read the full incident report →

Major April 15, 2026

Dropbox may be unavailable for some users

Detected by Pingoru
Apr 15, 2026, 03:51 AM UTC
Resolved
Apr 15, 2026, 04:16 AM UTC
Duration
24m
Affected: Website
Timeline · 3 updates
  1. investigating Apr 15, 2026, 03:51 AM UTC

    Dropbox may be unavailable for some users. We’re working to fix the problem as quickly as we can.

  2. investigating Apr 15, 2026, 03:55 AM UTC

    We are continuing to investigate this issue.

  3. resolved Apr 15, 2026, 04:16 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 9, 2026

Dash Chat might not be working for some users

Detected by Pingoru
Apr 09, 2026, 09:32 PM UTC
Resolved
Apr 10, 2026, 12:54 AM UTC
Duration
3h 22m
Affected: Dash
Timeline · 3 updates
  1. investigating Apr 09, 2026, 09:32 PM UTC

    Dash Chat might not be working for some users. We're working to fix the problem as quickly as we can.

  2. monitoring Apr 09, 2026, 09:52 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 10, 2026, 12:54 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 22, 2026

Dropbox.com is not working for some users

Detected by Pingoru
Jan 22, 2026, 01:30 AM UTC
Resolved
Jan 22, 2026, 10:00 AM UTC
Duration
8h 29m
Affected: Website
Timeline · 2 updates
  1. investigating Jan 22, 2026, 09:46 AM UTC

    Dropbox.com (Web) is not working for some users in Singapore and the Philippines. Mobile and Desktop are operational. We’re working to fix the problem as quickly as we can. We’ll share another update shortly.

  2. resolved Jan 22, 2026, 10:57 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 15, 2026

We’re having some trouble with our payment page

Detected by Pingoru
Jan 15, 2026, 06:59 AM UTC
Resolved
Jan 15, 2026, 08:19 AM UTC
Duration
1h 19m
Affected: Website
Timeline · 3 updates
  1. investigating Jan 15, 2026, 06:59 AM UTC

    We’re having some trouble with our payment page. We’re working to fix the problem as quickly as we can.

  2. monitoring Jan 15, 2026, 07:49 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 15, 2026, 08:19 AM UTC

    This incident has been resolved.

Read the full incident report →

Major November 18, 2025

DocSend impacted by ongoing Cloudflare outage

Detected by Pingoru
Nov 18, 2025, 02:38 PM UTC
Resolved
Nov 18, 2025, 02:53 PM UTC
Duration
15m
Affected: DocSend
Timeline · 2 updates
  1. identified Nov 18, 2025, 02:38 PM UTC

    We are aware that DocSend has been impacted by the ongoing Cloudflare outage

  2. resolved Nov 18, 2025, 02:53 PM UTC

    This incident has been resolved.

Read the full incident report →

Major November 14, 2025

Dropbox Chat unavailable

Detected by Pingoru
Nov 14, 2025, 08:00 PM UTC
Resolved
Nov 14, 2025, 09:11 PM UTC
Duration
1h 11m
Affected: WebsiteDesktop ApplicationMobile ApplicationSupport Services
Timeline · 2 updates
  1. investigating Nov 14, 2025, 08:00 PM UTC

    Dropbox Chat is currently unavailable, we are investigating the issue.

  2. resolved Nov 14, 2025, 09:11 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 21, 2025

Google Drive and One Drive Dash connectors are not working for some users

Detected by Pingoru
Oct 21, 2025, 02:32 PM UTC
Resolved
Oct 21, 2025, 09:13 PM UTC
Duration
6h 40m
Affected: Dash
Timeline · 2 updates
  1. investigating Oct 21, 2025, 02:32 PM UTC

    The Google Drive and One Drive connectors in Dash are not working for some users. We’re working to fix the problem as quickly as we can. We’ll share another update shortly.

  2. resolved Oct 21, 2025, 09:13 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 14, 2025

Images not loading in Dropbox Paper

Detected by Pingoru
Oct 14, 2025, 09:06 AM UTC
Resolved
Oct 14, 2025, 12:49 PM UTC
Duration
3h 42m
Affected: Paper
Timeline · 2 updates
  1. investigating Oct 14, 2025, 09:06 AM UTC

    We are aware that Images and the preview of an images are not loading in Dropbox Paper.

  2. resolved Oct 14, 2025, 12:49 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 23, 2025

Dropbox is not working as expected for some users.

Detected by Pingoru
Sep 23, 2025, 06:55 PM UTC
Resolved
Sep 23, 2025, 07:17 PM UTC
Duration
22m
Affected: WebsiteDesktop ApplicationDashDocSend
Timeline · 3 updates
  1. investigating Sep 23, 2025, 06:55 PM UTC

    We’re having some trouble with our services currently. We’re working to fix the problem as quickly as we can.

  2. investigating Sep 23, 2025, 07:10 PM UTC

    We are continuing to investigate this issue.

  3. resolved Sep 23, 2025, 07:17 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 29, 2025

Pop up to sign in On Microsoft Office Files

Detected by Pingoru
Aug 29, 2025, 07:17 PM UTC
Resolved
Aug 30, 2025, 10:01 AM UTC
Duration
14h 44m
Affected: Desktop Application
Timeline · 2 updates
  1. investigating Aug 29, 2025, 07:17 PM UTC

    We are working with Microsoft to investigate this issue. Please close the pop up until fix a is implemented.

  2. resolved Aug 30, 2025, 10:01 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 23, 2025

Intermittent Loading Issues on Dropbox Website

Detected by Pingoru
May 23, 2025, 07:31 PM UTC
Resolved
May 23, 2025, 08:24 PM UTC
Duration
53m
Affected: Website
Timeline · 2 updates
  1. identified May 23, 2025, 07:31 PM UTC

    Some users may experience longer than usual load times on the Dropbox website. We are actively investigating and working to resolve the issue.

  2. resolved May 23, 2025, 08:24 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 14, 2025

Dropbox may be unavailable for some users.

Detected by Pingoru
May 14, 2025, 06:24 PM UTC
Resolved
May 14, 2025, 07:24 PM UTC
Duration
59m
Affected: WebsiteDesktop ApplicationMobile ApplicationAPIPaperDashReplay
Timeline · 4 updates
  1. investigating May 14, 2025, 06:24 PM UTC

    We are currently investigating this issue.

  2. investigating May 14, 2025, 06:33 PM UTC

    We are continuing to investigate this issue.

  3. monitoring May 14, 2025, 06:49 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 14, 2025, 07:24 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 5, 2025

Dash Search might not be working for some users.

Detected by Pingoru
May 05, 2025, 09:38 PM UTC
Resolved
May 06, 2025, 03:40 AM UTC
Duration
6h 1m
Affected: Dash
Timeline · 2 updates
  1. investigating May 05, 2025, 09:38 PM UTC

    Dash Search might not be working for some users. We are working to fix the problem as quickly as we can.

  2. resolved May 06, 2025, 03:40 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 9, 2025

Issue downloading single files on safari 18.4

Detected by Pingoru
Apr 09, 2025, 07:58 PM UTC
Resolved
Apr 10, 2025, 07:53 AM UTC
Duration
11h 54m
Affected: Website
Timeline · 2 updates
  1. identified Apr 09, 2025, 07:58 PM UTC

    We are aware some people are experiencing an issue downloading single files on safari 18.4. We are working to resolve this.

  2. resolved Apr 10, 2025, 07:53 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 20, 2025

Some Windows users may not be able to use the online-only functionality

Detected by Pingoru
Mar 20, 2025, 08:35 PM UTC
Resolved
Apr 04, 2025, 04:22 PM UTC
Duration
14d 19h
Affected: Desktop Application
Timeline · 5 updates
  1. identified Mar 20, 2025, 08:35 PM UTC

    Some Windows users may not be able to use the online-only functionality. We're working to fix the problem as quickly as we can.

  2. identified Mar 21, 2025, 05:55 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Mar 26, 2025, 04:32 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Apr 01, 2025, 03:14 PM UTC

    We are continuing to work on a fix for this issue.

  5. resolved Apr 04, 2025, 04:22 PM UTC

    This incident has been resolved.

Read the full incident report →

Major January 22, 2025

DocSend unavailable

Detected by Pingoru
Jan 22, 2025, 03:45 PM UTC
Resolved
Jan 22, 2025, 03:52 PM UTC
Duration
6m
Affected: DocSend
Timeline · 2 updates
  1. investigating Jan 22, 2025, 03:45 PM UTC

    DocSend is currently unavailable, we are investigating the issue.

  2. resolved Jan 22, 2025, 03:52 PM UTC

    Issue is resolved. Customers could have experienced errors or long load times from 14:21 to 14:24 UTC and 15:32 to 15:31 UTC

Read the full incident report →

Notice December 12, 2024

Dash Answers was down for some users

Detected by Pingoru
Dec 12, 2024, 12:36 AM UTC
Resolved
Dec 12, 2024, 12:36 AM UTC
Duration
—
Affected: Dash
Timeline · 1 update
  1. resolved Dec 12, 2024, 12:36 AM UTC

    Retroactive update - Dash Answers was unavailable for some users beginning around 11:30pm UTC on December 11th. This was due to an OpenAI outage. We are back up and running!

Read the full incident report →

Notice November 12, 2024

Dropbox.com was down

Detected by Pingoru
Nov 12, 2024, 11:05 PM UTC
Resolved
Nov 12, 2024, 11:05 PM UTC
Duration
—
Affected: WebsiteDesktop ApplicationMobile ApplicationAPIPaperPasswordsDashReplayDocSendSupport Services
Timeline · 1 update
  1. resolved Nov 12, 2024, 11:05 PM UTC

    Retroactive update - Dropbox.com was down for some users. We quickly identified and fixed the problem, so we're back up and running!

Read the full incident report →

Minor November 7, 2024

Desktop installer failing to download

Detected by Pingoru
Nov 07, 2024, 11:31 PM UTC
Resolved
Nov 12, 2024, 11:08 PM UTC
Duration
4d 23h
Affected: Desktop Application
Timeline · 2 updates
  1. investigating Nov 07, 2024, 11:31 PM UTC

    We are aware of reports regarding the desktop application meta-installer failing to download for some Windows users. Our team is currently investigating the issue.

  2. resolved Nov 12, 2024, 11:08 PM UTC

    This incident has been resolved.

Read the full incident report →