DroneDeploy incident

Intermittent PPK Processing failures due to third party provider instability

Major Resolved View vendor source →

DroneDeploy experienced a major incident on October 20, 2025 affecting High Accuracy, lasting 18h 14m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 10:01 PM UTC
Resolved
Oct 21, 2025, 04:15 PM UTC
Duration
18h 14m
Detected by Pingoru
Oct 20, 2025, 10:01 PM UTC

Affected components

High Accuracy

Update timeline

  1. identified Oct 20, 2025, 10:01 PM UTC

    Some users may see failures on maps processed with PPK due to an outage from our third-party PPK processor. We are in contact with them, and the issue is being addressed. Once functionality is restored, all failed maps will be reprocessed.

  2. resolved Oct 21, 2025, 04:15 PM UTC

    On Tuesday, Oct. 20th, between 3:00AM and 8:00PM PDT (10:00 - 03:00 UTC), some users may have had PPK map processing failures due to an outage with our third-party PPK processing partner. All failed maps are being queued for reprocessing. Please allow several hours for the backlog to clear. No action by the user is needed.