DriveWealth Outage History

DriveWealth is up right now

DriveWealth had 29 outages in the last 2 years totaling 120h 42m of downtime — averaging 1.2 incidents per month.

There were 29 DriveWealth outages since June 3, 2024 totaling 120h 42m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.drivewealth.com/#

Notice May 21, 2026

Early Session API Order Delay Impact

Detected by Pingoru
May 21, 2026, 08:25 AM UTC
Resolved
May 21, 2026, 09:04 AM UTC
Duration
38m
Timeline · 2 updates
  1. investigating May 21, 2026, 08:25 AM UTC

    Ongoing Investigation – Early Session API Order Delay Impact We are actively investigating an issue that is currently affecting early session API orders. We have confirmed that the issue is impacting the following areas: Delay in execution of early session API orders (We have identified the root cause of this delay and are actively working on resolving the issue). Our teams are working to mitigate the issue and will continue to monitor for further developments

  2. resolved May 21, 2026, 09:04 AM UTC

    Resolved – Early Session API Order Execution Delay The issue affecting early session API order execution delays has been resolved as of 5:00 AM ET. All impacted orders have been processed and returned to normal operation. We are conducting a full post-incident review and will provide a Root Cause Analysis (RCA). We appreciate your patience and apologize for any inconvenience this may have caused. For questions or concerns, please contact the Partner Support team.

Read the full incident report →

Major May 7, 2026

DriveWealth API Incident

Detected by Pingoru
May 07, 2026, 11:21 AM UTC
Resolved
May 07, 2026, 11:30 AM UTC
Duration
9m
Timeline · 3 updates
  1. investigating May 07, 2026, 11:21 AM UTC

    DriveWealth is investigating a technical issue impacting API access to multiple API endpoints.

  2. identified May 07, 2026, 11:26 AM UTC

    Mitigation Underway – API response Impact. We have identified the root cause of the issue affecting multiple API responses. Mitigation efforts are currently underway. We will continue to monitor the situation closely and provide updates until full resolution is confirmed. Thank you for your continued patience. For questions, please reach out to the Partner Support team.

  3. resolved May 07, 2026, 11:30 AM UTC

    Resolved – API response Impact The issue affecting API responses has been resolved as of 7:26 AM ET. All impacted services have returned to normal operation. We are conducting a full post-incident review and will provide a Root Cause Analysis (RCA) We appreciate your patience and apologize for any inconvenience this may have caused. For questions or concerns, please contact the Partner Support team.

Read the full incident report →

Notice March 10, 2026

Buying Power Discrepancies

Detected by Pingoru
Mar 10, 2026, 02:16 PM UTC
Resolved
Mar 10, 2026, 04:50 PM UTC
Duration
2h 34m
Timeline · 3 updates
  1. investigating Mar 10, 2026, 02:16 PM UTC

    DriveWealth is currently investigating reports of incorrect Buying Power calculations affecting a subset of accounts. This issue appears to be related to accounts that processed journal entries or withdrawal redemptions starting from approximately 4:30 PM ET on Monday, March 9, 2026. Our Engineering team is actively working to identify the root cause and restore accurate balances. We will provide further updates as more information becomes available.

  2. identified Mar 10, 2026, 02:42 PM UTC

    DriveWealth has identified the root cause of the incorrect Buying Power calculations and has implemented a fix to mitigate further impact, preventing new instances of this discrepancy. Our Engineering team is working to restore accurate balances for all affected accounts. We will provide a final update once the restoration process is complete.

  3. resolved Mar 10, 2026, 04:50 PM UTC

    DriveWealth has successfully completed the restoration of all affected account balances as of approximately 12:40 PM ET. We appreciate your patience and apologize for any inconvenience this may have caused. Please contact the Partner Support team if you have any questions.

Read the full incident report →

Notice March 5, 2026

Settlement report generation Issue

Detected by Pingoru
Mar 05, 2026, 02:43 AM UTC
Resolved
Mar 05, 2026, 03:14 AM UTC
Duration
30m
Timeline · 2 updates
  1. investigating Mar 05, 2026, 02:43 AM UTC

    Drivewealth is investigating the settlement report generation issue. Our engineering teams have identified the issue and are working to resolve the issue as quickly as possible. We will provide updates as more information becomes available. If you have any questions, please contact the Partner Support team.

  2. resolved Mar 05, 2026, 03:14 AM UTC

    The technical issue impacting settlement report generation between has been resolved. The settlement report should be available by tonight.We appreciate your patience and apologize for any inconvenience this may have caused. Please contact the Partner Support team if you have any questions.

Read the full incident report →

Notice March 4, 2026

Investigating Technical Issue – Quotes Endpoint

Detected by Pingoru
Mar 04, 2026, 03:19 PM UTC
Resolved
Mar 04, 2026, 03:52 PM UTC
Duration
33m
Timeline · 4 updates
  1. investigating Mar 04, 2026, 03:19 PM UTC

    Subject: Investigating Technical Issue – Quotes Endpoint Please be advised that DriveWealth is currently investigating a technical issue affecting the quotes endpoint. Our engineering teams are actively investigating and working to resolve the issue as quickly as possible. Current findings indicate that while the quotes endpoint may be returning stale data due to a third-party service disruption, trading remains fully operational as the NBBO feed is not impacted. We will provide updates as more information becomes available. If you have any questions, please contact the Partner Support team.

  2. monitoring Mar 04, 2026, 03:35 PM UTC

    Subject: UPDATE: Technical Issue – Quotes Endpoint Please be advised that as of 10:15 am we are starting to see evidence of service recovery regarding the technical issue affecting the quotes endpoint. While data is beginning to flow normally, we are still awaiting formal resolution confirmation from our third-party market data provider, ACTIV. Impact Start: 09:05 AM ET During this window, partners may have experienced stale data on quotes endpoints. We have confirmed that trading and execution services remained unaffected throughout the even.

  3. monitoring Mar 04, 2026, 03:37 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Mar 04, 2026, 03:52 PM UTC

    Subject: RESOLVED: Technical Issue – Quotes Endpoint Please be advised that the technical issue affecting the quotes endpoint has been resolved. Our third-party market data provider, ACTIV, has resolved their internal issue, and all DriveWealth data feeds are currently operating normally. Impact Start: 09:05 AM ET Resolution Time: 10:15 AM ET During this window, partners may have experienced stale data on quotes endpoints. We have confirmed that trading and execution services remained unaffected throughout the event. DriveWealth has requested a formal Root Cause Analysis (RCA) from ACTIV to understand the specifics of the disruption and prevent future occurrences. We will share relevant findings with impacted partners as they become available.

Read the full incident report →

Notice January 22, 2026

Drivehub Login issue

Detected by Pingoru
Jan 22, 2026, 09:43 PM UTC
Resolved
Jan 23, 2026, 12:36 PM UTC
Duration
14h 52m
Timeline · 3 updates
  1. investigating Jan 22, 2026, 09:43 PM UTC

    DriveWealth is currently investigating a third-party technical issue that is affecting partners ability to log in to Drivehub. All other systems are operating as expected. We will share additional updates as soon as more information becomes available.

  2. monitoring Jan 22, 2026, 10:37 PM UTC

    Our investigation confirms that login issues are currently limited to users relying on Microsoft Outlook/Office 365. An external Microsoft 365 outage is impacting the delivery of DriveHub 2FA codes to these accounts. All DriveWealth systems are operating normally, and users with other email providers are unaffected. We are monitoring Microsoft incident notifications and will provide updates as they become available.

  3. resolved Jan 23, 2026, 12:36 PM UTC

    Microsoft has resolved the outage impacting their email services. 2FA codes for DriveHub should now be delivered successfully to all Outlook/Microsoft 365 accounts. Users who were previously unable to log in should now be able to receive their codes and access the platform normally. All DriveWealth systems remain fully operational. If you have any questions please contact the Partner Support Team.

Read the full incident report →

Notice January 5, 2026

Technical Issue - API latency and Timeouts

Detected by Pingoru
Jan 05, 2026, 03:42 PM UTC
Resolved
Jan 05, 2026, 03:54 PM UTC
Duration
11m
Timeline · 2 updates
  1. investigating Jan 05, 2026, 03:42 PM UTC

    Please be advised that DriveWealth is currently investigating a technical issue impacting API latency and timeouts between 9:36 AM and 10:17 AM ET. Our engineering teams are actively working to identify the root cause. We will continue to provide updates as more information becomes available. Order acceptance and execution via API was not impacted and continued to operate normally. Impacted endpoints include: order-history commissions quotes quotes/vdr quotes/depth bars portfolios summary/orders If you have any questions please contact the Partner Support Team.

  2. resolved Jan 05, 2026, 03:54 PM UTC

    API Latency and Timeouts: The technical issue impacting API latency and timeouts between 9:36 AM and 10:17 AM ET has been resolved. We determined the issue was caused by a third-party vendor and actively working with them to investigate the root cause. All systems are currently operating normally. Please be advised that order acceptance and execution were not impacted and continued to operate as expected throughout the incident. Impacted endpoints included: order-history commissions quotes quotes/vdr quotes/depth bars portfolios summary/orders If you have any questions, please contact the Partner Support Team

Read the full incident report →

Notice January 1, 2026

Technical Issue - API Order Cancellation and Order Details

Detected by Pingoru
Jan 01, 2026, 04:09 AM UTC
Resolved
Jan 01, 2026, 06:51 PM UTC
Duration
14h 41m
Timeline · 3 updates
  1. investigating Jan 01, 2026, 04:09 AM UTC

    DriveWealth is investigating a technical issue impacting API order cancellation and order details. We will provide an updated as soon as additional information becomes available. The issue is expected to be resolved tomorrow and before trading session on Friday, January 2nd.

  2. identified Jan 01, 2026, 02:26 PM UTC

    We have identified the root cause of the issue affecting API order cancellation and order details. Mitigation efforts are currently underway, and we are actively working on an emergency fix. Once this fix is implemented, DriveWealth will process all rejected order cancellations. Normal processing is expected to resume for the trading session on Friday, January 2, 2026. We will continue to monitor the situation closely and provide updates and provide updates until full resolution is confirmed. Thank you for your continued patience. For questions, please reach out to the Partner Support team.

  3. resolved Jan 01, 2026, 06:51 PM UTC

    Subject: Resolved – API Order Cancellation and Order Details Issue The issue affecting API order cancellations and order details has been resolved as of 1:35 PM ET. We have successfully deployed an emergency fix, and order cancellations have been completed and are currently being verified. All impacted services have returned to normal operation. We are conducting a full post-incident review and will provide a Root Cause Analysis (RCA). We appreciate your patience and apologize for any inconvenience this may have caused. Please contact the Partner Support team if you have any questions.

Read the full incident report →

Notice December 8, 2025

Investigating Technical Issue – BARS API Latency and Timeouts

Detected by Pingoru
Dec 08, 2025, 06:00 PM UTC
Resolved
Dec 08, 2025, 06:23 PM UTC
Duration
22m
Timeline · 2 updates
  1. investigating Dec 08, 2025, 06:00 PM UTC

    DriveWealth’s engineering team is investigating a residual issue affecting bars endpoint response times. We are actively working with our third-party market data provider, who has identified the root cause and is initiating a recovery process to resolve the issue. The vendor has scheduled their next status update for 1:45 PM ET. We will continue to provide updates as more information becomes available. All other API functionality, including order acceptance and execution, is operating normally.

  2. resolved Dec 08, 2025, 06:23 PM UTC

    The previously reported issue affecting response times on the bars endpoint has been resolved by our third-party vendor, and response time has returned to normal levels. DriveWealth will provide a Root Cause Analysis (RCA) as soon as we receive the final report from the vendor.

Read the full incident report →

Notice December 8, 2025

Subject: Ongoing Investigation – API Response timeout and latency.

Detected by Pingoru
Dec 08, 2025, 03:05 PM UTC
Resolved
Dec 08, 2025, 03:42 PM UTC
Duration
37m
Timeline · 2 updates
  1. investigating Dec 08, 2025, 03:05 PM UTC

    Please be advised that DriveWealth is currently investigating a technical issue impacting API latency and timeouts. Our engineering teams are actively working to identify and resolve the root cause. We will continue to provide updates as more information becomes available. Order acceptance and execution via API are not impacted and continue to operate normally. If you have any questions please contact the Partner Support Team. Impacted endpoints include: * order-history * commissions * quotes * bars * quotes/vdr * portfolios * quotes/depth * summary/orders

  2. resolved Dec 08, 2025, 03:42 PM UTC

    DriveWealth’s Engineering Team has identified an issue affecting certain API response times and timeouts. A temporary workaround has been implemented to mitigate the impact and restore normal API processing. All API functionality, including order acceptance and execution, is operating normally. The Engineering Team continues to investigate the root cause to implement a permanent fix. If you experience any API latency or timeouts, please contact the Partner Support Team for assistance. We will provide further updates as more information becomes available. Impacted endpoints include: order-history * order-history * commissions * quotes * bars * quotes/vdr * portfolios * quotes/depth * summary/orders

Read the full incident report →

Notice November 3, 2025

Technical issue impacting a subset of API latency and timeouts

Detected by Pingoru
Nov 03, 2025, 10:08 AM UTC
Resolved
Nov 03, 2025, 11:10 AM UTC
Duration
1h 1m
Timeline · 2 updates
  1. investigating Nov 03, 2025, 10:08 AM UTC

    Please be advised that DriveWealth is currently investigating a technical issue impacting API latency and timeouts. Our engineering teams are actively working to identify and resolve the root cause. We will continue to provide updates as more information becomes available. Order acceptance and execution via API are not impacted and continue to operate normally. If you have any questions please contact the Partner Support Team. Impacted endpoints include: * order-history * commissions * quotes * bars * quotes/vdr * portfolios * quotes/depth * summary/orders

  2. resolved Nov 03, 2025, 11:10 AM UTC

    DriveWealth’s Engineering Team has identified an issue affecting certain API response times and timeouts. A temporary workaround has been implemented to mitigate the impact and restore normal API processing. All API functionality, including order acceptance and execution, is operating normally. The Engineering Team continues to investigate the root cause to implement a permanent fix. If you experience any API latency or timeouts, please contact the Partner Support Team for assistance. We will provide further updates as more information becomes available. Impacted endpoints include: * order-history * commissions * quotes * bars * quotes/vdr * portfolios * quotes/depth * summary/orders

Read the full incident report →

Notice October 27, 2025

Investigating Technical Issue – API Latency and Timeouts

Detected by Pingoru
Oct 27, 2025, 03:00 PM UTC
Resolved
Oct 28, 2025, 01:43 PM UTC
Duration
22h 43m
Timeline · 3 updates
  1. investigating Oct 27, 2025, 03:00 PM UTC

    Please be advised that DriveWealth is currently investigating a technical issue that affected API Quotes, BARS, Order Summary endpoint latency and timeouts between 9:30 AM ET and 10:05 AM ET. Our engineering teams are actively investigating the root cause. We will provide additional updates as more information becomes available. Please contact the Partner Support Team if you continue experiencing the API endpoint experiencing latency and timeouts.

  2. investigating Oct 27, 2025, 04:32 PM UTC

    Update: API Latency and Timeouts DriveWealth continues to investigate the earlier issue that affected API Quotes, BARS, and Order Summary endpoint latency and timeouts between 9:30 AM ET and 10:05 AM ET. Our engineering teams have escalated the incident to AWS for further analysis and are actively working to identify the root cause. At this time, all systems are operating normally. We will share additional information as it becomes available. If you continue to experience any latency or timeout issues, please contact the Partner Support Team.

  3. resolved Oct 28, 2025, 01:43 PM UTC

    Subject: API Latency and Timeouts — Systems Operating Normally DriveWealth continues to investigate the earlier reported issue from Monday, October 27 that caused latency and timeouts for the API Quotes, BARS, and Order Summary endpoints between 9:30 AM ET and 10:05 AM ET. Our engineering teams continue working with AWS for further analysis to determine the root cause. At this time, all DriveWealth systems are operating normally. We will provide additional updates as more information becomes available. If you continue to experience any latency or timeout issues, please reach out to the Partner Support Team for assistance.

Read the full incident report →

Notice October 20, 2025

Subject: Mitigation in Progress – API Response 500 Errors

Detected by Pingoru
Oct 20, 2025, 09:54 AM UTC
Resolved
Oct 20, 2025, 10:13 AM UTC
Duration
18m
Timeline · 2 updates
  1. identified Oct 20, 2025, 09:54 AM UTC

    DriveWealth has identified that the issue impacting API processing is related to an AWS incident affecting multiple services (https://health.aws.amazon.com/health/status ). AWS resolved the underlying issue at approximately 5:27 AM ET, and our engineering teams are actively executing mitigation steps. We are beginning to observe signs of recovery. Confirmed impacted areas include: 3:45 AM ET API early session order release API order processing All API endpoint availability The issue began at approximately 2:50 AM ET. We will provide the next update within 30 minutes, or sooner if additional information becomes available. Thank you for your continued patience as we work toward full resolution. For any questions, please contact the Partner Support

  2. resolved Oct 20, 2025, 10:13 AM UTC

    Subject: Resolved – API Response 500 Errors The issue affecting API processing has been fully resolved as of 6:07 AM ET. All impacted services, including early session order release, API order processing, and API endpoint availability, have returned to normal operation. The incident was related to an AWS outage impacting multiple services (https://health.aws.amazon.com/health/status). AWS resolved the underlying issue at approximately 5:27 AM ET, after which DriveWealth engineering teams executed mitigation steps and confirmed recovery. We are conducting a full post-incident review and will provide a Root Cause Analysis (RCA). We appreciate your patience and apologize for any inconvenience this may have caused. For any questions or concerns, please contact the Partner Support team.

Read the full incident report →

Notice September 1, 2025

Account summary API processing delay.

Detected by Pingoru
Sep 01, 2025, 03:50 PM UTC
Resolved
Sep 01, 2025, 06:39 PM UTC
Duration
2h 49m
Timeline · 2 updates
  1. investigating Sep 01, 2025, 03:50 PM UTC

    DriveWealth continues to investigate recurrence of the technical issue impacting the Account Summary endpoint, which may be causing increased latency or timeouts. Our support team is actively working to resolve the issue as quickly as possible. We’ll provide an update shortly. Thank you for your patience.

  2. resolved Sep 01, 2025, 06:39 PM UTC

    Issue Resolved – Account Summary Endpoint Latency/Timeouts The technical issue affecting the Account Summary endpoint, which may have caused increased latency or timeouts, has now been resolved. Our engineering team identified the root cause of the recurrence and has implemented a fix. System performance has returned to normal, and we will continue to monitor the service closely to ensure ongoing stability. Thank you for your patience while we worked to address this issue. A Root Cause Analysis (RCA) will be shared once our internal review is complete. If you have any further questions, please contact the Partner Support team.

Read the full incident report →

Notice June 24, 2025

Potential Post Trade Processing Delays

Detected by Pingoru
Jun 24, 2025, 03:56 AM UTC
Resolved
Jun 24, 2025, 07:40 AM UTC
Duration
3h 44m
Timeline · 2 updates
  1. investigating Jun 24, 2025, 03:56 AM UTC

    DriveWealth’s post-trade processing is delayed due to a market-wide vendor outage impacting end of day pricing data. Beginning of Day account balances will be generated later than usual. Additional updates will be provided if processing is not expected to complete prior to the start of the extended hours trading session.

  2. resolved Jun 24, 2025, 07:40 AM UTC

    Beginning of Day processing is complete for all extended hours partners. All systems are operating normally.

Read the full incident report →

Notice February 26, 2025

Slack system-wide issue

Detected by Pingoru
Feb 26, 2025, 04:45 PM UTC
Resolved
Feb 26, 2025, 08:03 PM UTC
Duration
3h 18m
Timeline · 2 updates
  1. investigating Feb 26, 2025, 04:45 PM UTC

    Slack is currently experiencing a system wide outage. For urgent matters, please e-mail the DriveWealth Partner Management at [email protected]. All DriveWealth systems are operating normally.

  2. resolved Feb 26, 2025, 08:03 PM UTC

    The slack outage has been resolved and communications can be directed to normal channels. We apologize for any inconvenience this issue may have caused.

Read the full incident report →

Notice February 18, 2025

Pre-market Order Execution Report Delay

Detected by Pingoru
Feb 18, 2025, 02:59 PM UTC
Resolved
Feb 18, 2025, 08:59 PM UTC
Duration
5h 59m
Timeline · 3 updates
  1. investigating Feb 18, 2025, 02:59 PM UTC

    DriveWealth is investigating a subset of pre-market orders that were executed in the opening auction but whose execution reports are currently in a pending state. More information will be provided as it becomes available.

  2. identified Feb 18, 2025, 08:01 PM UTC

    Execution reports for the previously filled opening auction orders have begun to be transmitted to partners. A further update will be provided when the process completes.

  3. resolved Feb 18, 2025, 08:59 PM UTC

    All execution reports for the previously reported issue have been delivered to partners. Partners with any questions related to the incident can contact their relationship manager.

Read the full incident report →

Notice February 7, 2025

Cancellation of previously "pending" pre-market orders

Detected by Pingoru
Feb 07, 2025, 05:13 PM UTC
Resolved
Feb 07, 2025, 07:59 PM UTC
Duration
2h 45m
Timeline · 2 updates
  1. investigating Feb 07, 2025, 05:13 PM UTC

    DriveWealth experienced an issue with a downstream market center resulting in a subset of pre-market orders not receiving an execution in the opening auction and subsequently being held in a pending state. These orders are in the process of being cancelled by DriveWealth and Partners will receive standard cancellation messages for all of them. Partners or their clients can re-submit the previously cancelled orders as new orders. If the new execution price is inferior to the official opening price, Partners can provide details of the original and disadvantaged orders to DriveWealth support by noon ET on Monday, Feb 10. DriveWealth will evaluate and provide a credit to the account for the difference where appropriate.

  2. resolved Feb 07, 2025, 07:59 PM UTC

    All previously impacted orders have been cancelled and partners have been sent standard cancellation messages for each. Partners or their clients can re-submit the cancelled orders as new orders. If the new execution price is inferior to today's official opening price, Partners may provide details of the original and disadvantaged orders to DriveWealth support by noon ET on Monday, February 10. DriveWealth will evaluate and provide a credit to the account for the difference where appropriate.

Read the full incident report →

Notice January 2, 2025

API response issue in the UAT Environment

Detected by Pingoru
Jan 02, 2025, 05:26 PM UTC
Resolved
Jan 02, 2025, 05:45 PM UTC
Duration
18m
Timeline · 2 updates
  1. investigating Jan 02, 2025, 05:26 PM UTC

    DriveWealth is investigating an issue impacting API responses in the UAT environment. Please note that the production environment is functioning normally. We will provide further updates as more information becomes available.

  2. resolved Jan 02, 2025, 05:45 PM UTC

    The previously reported issue impacting a subset of UAT API responses has been resolved.

Read the full incident report →

Notice December 31, 2024

Account Summary API Issue

Detected by Pingoru
Dec 31, 2024, 03:01 PM UTC
Resolved
Dec 31, 2024, 06:14 PM UTC
Duration
3h 12m
Timeline · 7 updates
  1. investigating Dec 31, 2024, 03:01 PM UTC

    DriveWealth is currently investigating an issue with the Account Summary API. We will share additional updates as soon as more information becomes available.

  2. investigating Dec 31, 2024, 03:50 PM UTC

    DriveWealth is continuing to investigate issues with the Account Summary API. All other API endpoints are operating normally. We will provide additional updates as more information becomes available.

  3. investigating Dec 31, 2024, 04:04 PM UTC

    DriveWealth has identified the issue impacting the Account Summary API. Remediation activities are underway and it is anticipated that the issue will be resolved in the next 1-2 hours. We will continue to provide updates as information becomes available.

  4. investigating Dec 31, 2024, 04:49 PM UTC

    DriveWealth has remediated the root cause for the issues that impacted the Account Summary API and Redemptions API. The remediation fix is being implemented in the production environment. We anticipate that the issue will be resolved by early afternoon and we will continue to provide updates as more information becomes available.

  5. investigating Dec 31, 2024, 05:29 PM UTC

    DriveWealth has addressed the root cause of the issues that impacted a subset of API endpoints. The remediation fix is being implemented in the production environment. We anticipate that the issue will be resolved by early afternoon and will continue to provide updates as more information becomes available. The updated list of impacted APIs is as follows: Account Summary Redemptions Share Transfer Deposits

  6. monitoring Dec 31, 2024, 05:58 PM UTC

    DriveWealth has resolved the underlying issue that affected a subset of API endpoints. The remediation has been successfully implemented in the production environment, and the impacted APIs should now be functioning as expected.

  7. resolved Dec 31, 2024, 06:14 PM UTC

    DriveWealth has resolved the underlying issue that impacted a subset of API endpoints. The remediation fix has been successfully implemented in the production environment, and all affected APIs are now functioning as expected. Once the root cause has been fully investigated, a Root Cause Analysis document will be shared. We apologize for any inconvenience this may have caused.

Read the full incident report →

Notice December 13, 2024

Drivehub login issue

Detected by Pingoru
Dec 13, 2024, 02:44 AM UTC
Resolved
Dec 13, 2024, 04:09 AM UTC
Duration
1h 25m
Timeline · 2 updates
  1. investigating Dec 13, 2024, 02:44 AM UTC

    DriveWealth is currently investigating a third-party technical issue that is affecting partners’ ability to log in to Drivehub. All other systems are operating as expected. We will share additional updates as soon as more information becomes available.

  2. resolved Dec 13, 2024, 04:09 AM UTC

    The third-party technical issue affecting partners’ ability to log in to Drivehub has been resolved. All systems are now fully operational, and access has been restored.

Read the full incident report →

Notice November 25, 2024

API Order Processing Delays

Detected by Pingoru
Nov 25, 2024, 03:40 PM UTC
Resolved
Nov 25, 2024, 10:22 PM UTC
Duration
6h 41m
Timeline · 4 updates
  1. investigating Nov 25, 2024, 03:40 PM UTC

    DriveWealth is currently investigating intermittent API order processing delays.

  2. investigating Nov 25, 2024, 03:41 PM UTC

    DriveWealth is currently investigating intermittent API order processing delays.

  3. identified Nov 25, 2024, 04:43 PM UTC

    DriveWealth has resolved the intermittent API order processing delays that were previously reported, and new orders are now being processed without issue. We are continuing to analyze the impacted orders . For additional information, please contact your Relationship Manager.

  4. resolved Nov 25, 2024, 10:22 PM UTC

    The previously reported intermittent API order processing delays have been resolved. Partners will be contacted by their DriveWealth Relationship Manager once the analysis of orders impacted by the incident is complete. All DriveWealth systems are operating normally.

Read the full incident report →

Notice November 21, 2024

UAT API request processing issue

Detected by Pingoru
Nov 21, 2024, 02:34 PM UTC
Resolved
Nov 21, 2024, 04:52 PM UTC
Duration
2h 17m
Timeline · 2 updates
  1. investigating Nov 21, 2024, 02:34 PM UTC

    DriveWealth is currently investigating a technical issue affecting the processing of API requests in the UAT environment. We will provide additional updates as soon as more information becomes available. Production environment is functioning normally.

  2. resolved Nov 21, 2024, 04:52 PM UTC

    The previously reported technical issues impacting API request processing in UAT have been resolved.

Read the full incident report →

Notice September 17, 2024

Order API Technical Issue

Detected by Pingoru
Sep 17, 2024, 03:02 PM UTC
Resolved
Sep 17, 2024, 03:24 PM UTC
Duration
22m
Timeline · 2 updates
  1. investigating Sep 17, 2024, 03:02 PM UTC

    DriveWealth is currently investigating technical issues impacting API Order endpoint processing.

  2. resolved Sep 17, 2024, 03:24 PM UTC

    The previously reported technical issues impacting API Order endpoints have been resolved.

Read the full incident report →