Investigating Technical Issue – Quotes Endpoint

Update timeline

1. investigating Mar 04, 2026, 03:19 PM UTC

   Subject: Investigating Technical Issue – Quotes Endpoint Please be advised that DriveWealth is currently investigating a technical issue affecting the quotes endpoint. Our engineering teams are actively investigating and working to resolve the issue as quickly as possible. Current findings indicate that while the quotes endpoint may be returning stale data due to a third-party service disruption, trading remains fully operational as the NBBO feed is not impacted. We will provide updates as more information becomes available. If you have any questions, please contact the Partner Support team.

2. monitoring Mar 04, 2026, 03:35 PM UTC

   Subject: UPDATE: Technical Issue – Quotes Endpoint Please be advised that as of 10:15 am we are starting to see evidence of service recovery regarding the technical issue affecting the quotes endpoint. While data is beginning to flow normally, we are still awaiting formal resolution confirmation from our third-party market data provider, ACTIV. Impact Start: 09:05 AM ET During this window, partners may have experienced stale data on quotes endpoints. We have confirmed that trading and execution services remained unaffected throughout the even.

3. monitoring Mar 04, 2026, 03:37 PM UTC

   We are continuing to monitor for any further issues.

4. resolved Mar 04, 2026, 03:52 PM UTC

   Subject: RESOLVED: Technical Issue – Quotes Endpoint Please be advised that the technical issue affecting the quotes endpoint has been resolved. Our third-party market data provider, ACTIV, has resolved their internal issue, and all DriveWealth data feeds are currently operating normally. Impact Start: 09:05 AM ET Resolution Time: 10:15 AM ET During this window, partners may have experienced stale data on quotes endpoints. We have confirmed that trading and execution services remained unaffected throughout the event. DriveWealth has requested a formal Root Cause Analysis (RCA) from ACTIV to understand the specifics of the disruption and prevent future occurrences. We will share relevant findings with impacted partners as they become available.