Buying Power Discrepancies

Update timeline

1. investigating Mar 10, 2026, 02:16 PM UTC

   DriveWealth is currently investigating reports of incorrect Buying Power calculations affecting a subset of accounts. This issue appears to be related to accounts that processed journal entries or withdrawal redemptions starting from approximately 4:30 PM ET on Monday, March 9, 2026. Our Engineering team is actively working to identify the root cause and restore accurate balances. We will provide further updates as more information becomes available.

2. identified Mar 10, 2026, 02:42 PM UTC

   DriveWealth has identified the root cause of the incorrect Buying Power calculations and has implemented a fix to mitigate further impact, preventing new instances of this discrepancy. Our Engineering team is working to restore accurate balances for all affected accounts. We will provide a final update once the restoration process is complete.

3. resolved Mar 10, 2026, 04:50 PM UTC

   DriveWealth has successfully completed the restoration of all affected account balances as of approximately 12:40 PM ET. We appreciate your patience and apologize for any inconvenience this may have caused. Please contact the Partner Support team if you have any questions.