DriveWealth experienced a notice incident on September 1, 2025, lasting 2h 49m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Sep 01, 2025, 03:50 PM UTC
DriveWealth continues to investigate recurrence of the technical issue impacting the Account Summary endpoint, which may be causing increased latency or timeouts. Our support team is actively working to resolve the issue as quickly as possible. We’ll provide an update shortly. Thank you for your patience.
- resolved Sep 01, 2025, 06:39 PM UTC
Issue Resolved – Account Summary Endpoint Latency/Timeouts The technical issue affecting the Account Summary endpoint, which may have caused increased latency or timeouts, has now been resolved. Our engineering team identified the root cause of the recurrence and has implemented a fix. System performance has returned to normal, and we will continue to monitor the service closely to ensure ongoing stability. Thank you for your patience while we worked to address this issue. A Root Cause Analysis (RCA) will be shared once our internal review is complete. If you have any further questions, please contact the Partner Support team.