DrFirst incident

PDMP Third-Party Incident for Nebraska

Minor Resolved View vendor source →

DrFirst experienced a minor incident on May 21, 2025 affecting PDMP, lasting 4h 21m. The incident has been resolved; the full update timeline is below.

Started
May 21, 2025, 11:36 AM UTC
Resolved
May 21, 2025, 03:57 PM UTC
Duration
4h 21m
Detected by Pingoru
May 21, 2025, 11:36 AM UTC

Affected components

PDMP

Update timeline

  1. investigating May 21, 2025, 11:36 AM UTC

    Customers may experience issues accessing Patient Searches via PDMP reports for the state Nebraska. We are working with our partner and will keep this page updated

  2. investigating May 21, 2025, 12:35 PM UTC

    We are continuing to investigate this issue.

  3. investigating May 21, 2025, 01:58 PM UTC

    We are continuing to investigate this issue.

  4. monitoring May 21, 2025, 03:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved May 21, 2025, 03:57 PM UTC

    This incident has been resolved.