DrFirst incident

Intermittent Performance Issues - Pharmacy Network - Prescribing

Minor Resolved View vendor source →

DrFirst experienced a minor incident on June 2, 2025 affecting Pharmacy Network - Prescribing, lasting 1h 43m. The incident has been resolved; the full update timeline is below.

Started
Jun 02, 2025, 08:46 PM UTC
Resolved
Jun 02, 2025, 10:30 PM UTC
Duration
1h 43m
Detected by Pingoru
Jun 02, 2025, 08:46 PM UTC

Affected components

Pharmacy Network - Prescribing

Update timeline

  1. investigating Jun 02, 2025, 08:46 PM UTC

    Some customers may experience intermittent performance issues while sending prescription at this time. Our engineers are aware and working with third party vendor to resolve this as soon as possible.

  2. monitoring Jun 02, 2025, 09:31 PM UTC

    Initial monitoring suggests the issue is resolved, and we're working with our vendor to confirm resolution and obtain details about the root cause.

  3. resolved Jun 02, 2025, 10:30 PM UTC

    Monitoring indicates this issue has been resolved as of 1630 PM ET. We have requested a postmortem from the vendor and will share findings as received.