DrFirst incident

Intermittent Performance Issues - Electronic Prior Authorization (Myndshft)

Critical Resolved View vendor source →

DrFirst experienced a critical incident on June 11, 2025 affecting Medical - Eligibility/Benefits Verification(BV), lasting 13m. The incident has been resolved; the full update timeline is below.

Started
Jun 11, 2025, 06:45 PM UTC
Resolved
Jun 11, 2025, 06:58 PM UTC
Duration
13m
Detected by Pingoru
Jun 11, 2025, 06:45 PM UTC

Affected components

Medical - Eligibility/Benefits Verification(BV)

Update timeline

  1. investigating Jun 11, 2025, 06:45 PM UTC

    We are currently experiencing an outage with our medical eligibility verification services due to connectivity issues with our third party vendor. This is impacting Electronic Prior Authorization functionality within Myndshft. Impact: Medical eligibility verification is currently unavailable, and customers may experience service interruptions with Electronic Prior Authorization requests. Status: Our engineering team is actively working with our third party vendor to resolve this issue as quickly as possible. We will provide updates as they become available. We apologize for any inconvenience this may cause and appreciate your patience while we work to restore full service.

  2. resolved Jun 11, 2025, 06:58 PM UTC

    This incident has been resolved.