DrFirst incident

Intermittent Performance Issues - Pharmacy Network - Prescribing

DrFirst experienced a minor incident on June 11, 2025 affecting Pharmacy Network - Prescribing, lasting 3h 52m. The incident has been resolved; the full update timeline is below.

Started: Jun 11, 2025, 04:38 PM UTC
Resolved: Jun 11, 2025, 08:31 PM UTC
Duration: 3h 52m
Detected by Pingoru: Jun 11, 2025, 04:38 PM UTC

Affected components

Pharmacy Network - Prescribing

Update timeline

investigating Jun 11, 2025, 04:38 PM UTC

Some customers may experience intermittent performance issues while sending prescription at this time. Our engineers are aware and working with third party vendor to resolve this as soon as possible.
investigating Jun 11, 2025, 04:55 PM UTC

We are continuing to investigate this issue.
investigating Jun 11, 2025, 05:46 PM UTC

We are actively investigating this issue in collaboration with our third-party vendor to determine the root cause and identify a resolution.
investigating Jun 11, 2025, 06:33 PM UTC

We are actively investigating this issue in collaboration with our third-party vendor to determine the root cause and identify a resolution.
investigating Jun 11, 2025, 07:31 PM UTC

We are continuing to investigate this issue.
resolved Jun 11, 2025, 08:31 PM UTC

This incident has been resolved.