DrFirst incident

Intermittent Performance Issues - Electronic Prior Authorization (Myndshft)

DrFirst experienced a minor incident on June 12, 2025 affecting Medical - Eligibility/Benefits Verification(BV), lasting 7h 27m. The incident has been resolved; the full update timeline is below.

Started: Jun 12, 2025, 06:36 PM UTC
Resolved: Jun 13, 2025, 02:04 AM UTC
Duration: 7h 27m
Detected by Pingoru: Jun 12, 2025, 06:36 PM UTC

Affected components

Medical - Eligibility/Benefits Verification(BV)

Update timeline

investigating Jun 12, 2025, 06:36 PM UTC

We are currently investigating an issue impacting DrFirst's Myndshft platform due to a global outage affecting Google Cloud services. At this time, Myndshft users may be unable to log in or access services due to failures in Google authentication (IDP, Google Cloud, Firebase). Other DrFirst systems do not appear to be affected. We are closely monitoring the situation and will provide updates as more information becomes available.
investigating Jun 12, 2025, 07:56 PM UTC

We are continuing to investigate this issue.
resolved Jun 13, 2025, 02:04 AM UTC

This incident has been resolved.