DrFirst incident

Intermittent Performance Issues with E-Prescribing Desktop (Rcopia)

Minor Resolved View vendor source →

DrFirst experienced a minor incident on June 16, 2025 affecting E-Prescribing Desktop Region 1 (Rcopia) and E-Prescribing Desktop Region 2 (Rcopia) and 1 more component, lasting 1h 14m. The incident has been resolved; the full update timeline is below.

Started
Jun 16, 2025, 03:25 PM UTC
Resolved
Jun 16, 2025, 04:40 PM UTC
Duration
1h 14m
Detected by Pingoru
Jun 16, 2025, 03:25 PM UTC

Affected components

E-Prescribing Desktop Region 1 (Rcopia)E-Prescribing Desktop Region 2 (Rcopia)E-Prescribing Desktop Region 3 (Rcopia)E-Prescribing Desktop Region 4 (Rcopia)

Update timeline

  1. investigating Jun 16, 2025, 03:25 PM UTC

    Some customers may experience intermittent performance issues with E-Prescribing Desktop (Rcopia) at this time. This is impacting SSO. Our engineers are aware and working to resolve this as soon as possible.

  2. identified Jun 16, 2025, 03:53 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Jun 16, 2025, 04:24 PM UTC

    We are continuing to work on a fix for this issue.

  4. resolved Jun 16, 2025, 04:40 PM UTC

    This incident has been resolved.