DrFirst incident

Intermittent Performance Issues with E-Prescribing Desktop (Rcopia)

Minor Resolved View vendor source →

DrFirst experienced a minor incident on June 23, 2025 affecting E-Prescribing Desktop Region 1 (Rcopia) and E-Prescribing Desktop Region 2 (Rcopia) and 1 more component, lasting 3m. The incident has been resolved; the full update timeline is below.

Started
Jun 23, 2025, 04:21 PM UTC
Resolved
Jun 23, 2025, 04:24 PM UTC
Duration
3m
Detected by Pingoru
Jun 23, 2025, 04:21 PM UTC

Affected components

E-Prescribing Desktop Region 1 (Rcopia)E-Prescribing Desktop Region 2 (Rcopia)E-Prescribing Desktop Region 3 (Rcopia)E-Prescribing Desktop Region 4 (Rcopia)E-Prescribing Desktop Region 5 (Rcopia)

Update timeline

  1. identified Jun 23, 2025, 04:21 PM UTC

    Some customers may experience intermittent performance issues with E-Prescribing Desktop (Rcopia) at this time. The issue has been identified and our engineers are actively working on a resolution. We will provide updates as soon as possible.

  2. resolved Jun 23, 2025, 04:24 PM UTC

    This incident has been resolved.